Leasing Consultant
About The Position
Waypoint is seeking a service-focused Leasing Consultant to help create exceptional living experiences for residents. The role uses sales, customer service, and marketing abilities to connect with prospective residents, introduce them to the community, and convert inquiries into leases. The Leasing Consultant serves as a relationship builder and brand ambassador, supporting the resident experience from the first interaction through move-in and beyond. The position manages the leasing process, maintains accurate records, supports occupancy and retention goals, and contributes to marketing and lead generation. It also requires courteous, efficient service to current and prospective residents and the application of Fair Housing laws, lease documents, tenant-landlord regulations, and company policies.
Requirements
- High school diploma or equivalent.
- Valid driver's license.
- Strong communication, sales, and customer service skills.
- High energy, enthusiasm, and a positive, solutions-oriented mindset in a fast-paced environment.
- Availability to work a weekend rotation.
Nice To Haves
- Minimum 2 years of leasing, sales, or hospitality experience.
- Familiarity with Yardi and CRM systems.
- Knowledge of Fair Housing regulations.
- Bilingual in English and Spanish.
Responsibilities
- Build relationships with prospective residents through tours, calls, emails, and in-person interactions; present apartment homes and community amenities professionally.
- Provide accurate information about community features, floorplans, amenities, pricing, and local competitors.
- Respond promptly to inquiries, follow up with prospects, address objections, and convert prospects into leases.
- Manage the leasing process, including applicant qualification, lease preparation, move-ins, rent calculations, prorations, and financial communications.
- Help evaluate applicant documents and prepare files for manager approval.
- Maintain organized and accurate leasing activity records, prospect traffic, application materials, lease files, and system updates.
- Support occupancy goals through new leases, lease renewals, and management of a future resident waitlist.
- Conduct outreach and networking to generate leads and referrals.
- Keep the leasing office, model apartments, and community amenities presentable and ready for tours.
- Provide courteous and efficient service to current and prospective residents, addressing inquiries and concerns to support satisfaction and retention.
- Understand and apply Fair Housing laws, lease documents, tenant-landlord regulations, and company policies.
- Perform other job-related duties as assigned.
Benefits
- Monthly leasing and renewal bonus.
- Monetary Leaser of the Month reward.
- Competitive wage.
- Employee housing discount program.
- 120 hours of PTO in the first year, increasing progressively with tenure.
- Two floating days per year.
- Medical, dental, and vision benefits subsidized and provided on day one.
- 401(k) with company match.
- Employee recognition monetary reward.
- Commuter benefits.
- Employee referral program.
- Professional development training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
