Leasing Consultant - Cedar Grove - Elgin, TX

Valiant Enterprises•Elgin, TX

2d•Onsite

About The Position

Valiant Residential is seeking a Leasing Consultant responsible for leasing, resident retention, and occupancy activities at the Cedar Grove community in Elgin, Texas. The role promotes resident satisfaction and creates a positive, customer-focused experience for visitors, prospective residents, and current residents. The Leasing Consultant works with the community management team and follows company policies and Fair Housing requirements.

Requirements

Experience working with the public and/or in sales.
Two years of experience in relevant customer service.
Strong verbal and written communication skills in English to interact effectively with team members, residents, vendors, and other stakeholders.
Ability to support and contribute to the community team.
Ability to operate a telephone, personal computer and keyboard, Microsoft Office including Word and MS Outlook, and community software.
Positive attitude and ability to smile under all circumstances.
Ability to work a flexible schedule, including evenings and weekends.
Neat, clean, and professional appearance while working or present in the community.

Nice To Haves

Bilingual ability in Spanish is a plus.
Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.

Responsibilities

Greet prospective residents and qualify them by asking questions and using completed guest cards.
Prepare move-in packages and lease paperwork.
Record telephone and in-person visits promptly in the appropriate reports, and file and maintain guest cards according to established procedures.
Inspect models and available market-ready units, and communicate service needs to the Community Manager.
Have prospects complete applications and secure deposits according to company procedures and Fair Housing requirements.
Update availability reports and process applications for approval, including credit checks and rental-history reviews; submit processed applications to the Community Manager for approval.
Assist with monitoring renewals, distribute renewal notices, and follow up on them.
Monitor advertising effectiveness and gather and file information about local market competition.
Represent the company professionally at all times.
Accept rental payments and immediately give them to the Assistant Community Manager.
Prepare leases, complete related paperwork, and accurately and promptly enter information into the Yardi System; review documents with the Community Manager before obtaining signatures.
Assist the management team with other tasks as required and consistently implement community policies.
Participate in training to comply with new or existing laws.
Respond to customer concerns and help diffuse issues to avoid escalation.
Maintain a neat, clean, and professional appearance throughout the workday and when present in the community.
Comply with expectations in the employee handbook.