Leasing Consultant - Cedar Grove - Elgin, TX

Valiant Residential, LLC•Elgin, TX

About The Position

Valiant Residential is seeking a Leasing Consultant to handle duties related to leasing, resident retention, and occupancy at the community while promoting resident satisfaction. The role creates a positive, lasting impression on visitors, prospective residents, and residents through a customer-service-focused approach. The Leasing Consultant greets and qualifies prospects, prepares lease and move-in paperwork, records and tracks prospect visits, inspects model and market-ready units, processes applications, and supports renewals. The role also monitors advertising and local competition, accepts rental payments for handoff to the Assistant Community Manager, accurately enters information into the Yardi System, and assists the management team as needed. The employee is expected to represent the company professionally and consistently follow community policies.

Requirements

Experience working with the public and/or in sales.
Two years of experience in relevant customer service.
Strong verbal and written English communication skills to interact effectively with team members, residents, vendors, and other stakeholders.
Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.
Ability to support and contribute to the community team.
Ability to operate a telephone, personal computer and keyboard, Microsoft Office including Word and MS Outlook, and community software.
Positive attitude and ability to smile under all circumstances.
Participation in training to comply with new or existing laws.
Ability to work a flexible schedule, including evenings and weekends.
Neat, clean, and professional appearance throughout the workday and whenever present in the community.
Compliance with expectations demonstrated in the employee handbook.
Ability to diffuse and respond to customer concerns to avoid escalation.

Nice To Haves

Bilingual Spanish.

Responsibilities

Greet prospective residents and determine their needs and qualifications, including asking questions and using completed guest cards.
Prepare move-in packages and lease paperwork.
Record telephone and in-person visits promptly in the appropriate reports, and file and maintain guest cards according to established procedures.
Inspect model apartments and available market-ready units, and communicate service needs to the Community Manager.
Have prospects complete applications and provide deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports and process applications for approval, including credit checks and rental-history reviews; submit processed applications to the Community Manager for approval.
Assist with monitoring renewals, distributing renewal notices, and following up on them.
Monitor advertising effectiveness and gather and file information about local market competition.
Represent the company professionally at all times.
Accept rental payments and promptly deliver them to the Assistant Community Manager.
Type leases, complete required paperwork, and enter information accurately and promptly into the Yardi System; review materials with the Community Manager before obtaining signatures.
Assist the management team with other tasks as required.
Consistently implement community policies.