Leasing Consultant

Metropolitan Holdings • Columbus, OH

7d

About The Position

Metropolitan Holdings is seeking a motivated, personable, and customer-focused Leasing Consultant to join its property management team. The Leasing Consultant helps drive leasing performance, maintain strong occupancy levels, and deliver an exceptional resident experience. The role is a primary point of contact for prospective and current residents and combines sales, relationship building, customer service, and day-to-day property operations to support the success of the community.

The position covers leasing and sales, resident relations, marketing and community presentation, and administrative and property operations. The Leasing Consultant conducts tours, handles rental inquiries, processes leases, supports leasing and occupancy goals, maintains community presentation, assists with rent collection and resident transitions, and supports the Property Manager with daily operations. Weekend availability and flexibility may be required based on community operating hours and business needs.

Requirements

• High school diploma or equivalent.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Ability to learn and effectively use property management software.
• Basic mathematical skills and strong attention to detail.
• Professional demeanor, positive attitude, and customer-focused mindset.
• Valid driver’s license and reliable transportation.
• Weekend availability and flexibility may be required based on community operating hours.

Nice To Haves

• Previous experience in sales, leasing, hospitality, or customer service.

Responsibilities

• Conduct property tours, identify prospective residents’ needs, and communicate community features and benefits.
• Respond professionally and promptly to rental inquiries by phone, email, and in person.
• Maintain prospect records, guest cards, applications, and follow-up activities in the property management system.
• Prepare and process lease agreements, renewals, and related documentation.
• Support occupancy and leasing goals through proactive follow-up and sales techniques.
• Provide customer service to prospective residents, current residents, visitors, and team members.
• Build relationships that support resident satisfaction and retention.
• Respond to resident inquiries, concerns, and service requests.
• Prepare and distribute resident communications and assist with community engagement initiatives.
• Stay informed about local market conditions, competitor pricing, and leasing trends.
• Participate in marketing initiatives and recommend strategies to improve leasing performance.
• Maintain a welcoming, organized, and professional leasing office.
• Inspect model apartments, vacant units, and common areas to ensure they meet presentation standards.
• Identify and report maintenance concerns and assist in maintaining community curb appeal.
• Assist with rent collection, delinquency follow-up, and accounts receivable activities.
• Support move-in and move-out processes, including inspections and documentation.
• Prepare leasing reports, market surveys, resident notices, and other operational documents.
• Maintain accurate and organized property records in accordance with company procedures.
• Assist the Property Manager with daily operations and other assigned responsibilities.
• Complete opening and closing procedures and work scheduled weekends as business needs require.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED