Leasing Consultant

VPM Management, Inc•Riverside, CA

11d•$20 - $25•Onsite

About The Position

The Leasing Consultant is a full-time position at Concord Village Apartments, a 148-unit property in Riverside, California, with a Monday–Friday schedule. Reporting to the Property Administrator and Regional Supervisor, the Leasing Consultant provides information about the apartment community, supports prospective and current residents, and helps retain residents and promote a welcoming community atmosphere. The role also assists the Property Administrator with administrative functions. As the first point of contact for prospective and current residents, the Leasing Consultant answers inquiries, conducts property and apartment tours, shares accurate leasing information, and processes applications, deposits, and lease agreements in accordance with company policies. The position supports day-to-day property operations by maintaining records, preparing reports and move-in materials, handling maintenance requests, and using property management software to manage tenant, lease, and financial information.

Requirements

Previous leasing or customer service experience in property management or real estate.
Strong communication and public relations skills, with a professional and courteous manner.
Good organizational skills and attention to detail.
Ability to walk long distances and navigate stairs with ease.
Proficiency with basic computer applications, including property management software and 10-key.
Ability to build trust and deliver outstanding service in a community setting.
Sales and negotiation skills to support leasing goals and occupancy rates.
Ability to read and comprehend written instructions from the Property Administrator and/or Regional Supervisor.
Ability to demonstrate proficiency in property management software and use it effectively in daily operations.
Ability to adapt to change, establish relationships, anticipate roadblocks, and work in a team environment.
Self-motivation and ability to complete assigned tasks, multitask, and prioritize.
Ability to complete tasks requiring overhead work.
Ability to learn and adapt to property management software systems.
Ability to lift, push, and pull up to 15 pounds and lift and carry materials weighing up to 15 pounds.
Ability to push, pull, bend, and reach constantly.
Ability to walk and stand constantly and walk up and down stairs safely frequently.
Ability to communicate clearly in English with coworkers, residents, vendors, and local agencies.
Knowledge of Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other laws pertaining to the industry.

Nice To Haves

Knowledge of HUD, TCAC, Section 8, Fair Housing, and tenant/landlord laws.

Responsibilities

Answer telephone calls and respond to prospective residents’ questions about lease terms and community features.
Tour the property and vacant apartments with prospective residents, highlighting the benefits of living in the community.
Provide accurate information about rental rates, deposits, and lease terms in line with company policies.
Collect and process rental applications, deposits, and lease agreements while maintaining compliance with company standards.
Help retain current residents, promote a positive community atmosphere, and respond promptly to residents’ needs.
Prepare move-in packages, traffic reports, and availability updates.
Handle maintenance requests accurately and ensure timely completion for residents.
Prepare notices and legal packages, and assist with community activities, newsletters, and resident engagement efforts.
Maintain resident files, reports, and inspection checklists accurately.
Perform additional office and administrative duties as assigned by the Property Administrator and Regional Supervisor.
Use property management software to track tenant information, lease agreements, and financial transactions.
Manage and update property records in digital systems to ensure accuracy and compliance.
Adhere to and lead through company policies and procedures.
Give direction, adapt to change, establish relationships, anticipate roadblocks, and work in a team environment.
Complete assigned tasks independently, multitask, and prioritize.