Leasing Consultant

Haley Residential•Valdosta, GA

3d•$16 - $18

About The Position

Haley Residential is seeking an enthusiastic, customer-focused Leasing Consultant to help prospective residents find a home. The Leasing Consultant is the first point of contact for prospective residents and provides customer service to both prospects and current residents. The role supports the community’s in-person and digital presentation, manages the leasing process, and works to achieve and maintain maximum occupancy. Responsibilities span lead generation, tours, lease closing and administration, resident services, and support of a positive resident experience.

Requirements

Professional verbal and written communication skills.
Ability to use web-based and basic computer applications, including Microsoft Outlook, Word, and Excel.
Positive, proactive attitude and collaborative work ethic.
Ability to work independently and as part of a team.
Strong multitasking and organizational abilities, including the ability to work in a fast-paced environment with frequent interruptions.
Valid driver’s license.
Availability to work on Saturdays.
Consistent and punctual attendance.
Ability to promptly follow up with prospective leads, set appointments and tours, obtain applications, and close leases or sales.

Nice To Haves

Prior experience in a related field is preferred.

Responsibilities

Respond to prospective and current residents by phone, email, SMS, and in person, addressing leasing inquiries and service requests.
Greet prospective residents, assess their needs, and present apartments and community amenities in person and through digital materials, including video tours and quality photos.
Qualify prospective residents, follow up through the designated CRM, set appointments, and close leases.
Promote online reviews and use designated platforms throughout the leasing and resident journey.
Process application verifications, lease paperwork, rent payments, and deposits accurately and promptly.
Organize and maintain lease documents, reports, and related records in the appropriate platforms.
Monitor competing communities in person and online to understand the market.
Help residents establish online portal accounts during move-in.
Enter work orders, follow up with residents about completion and satisfaction, and notify maintenance of issues or emergencies.
Encourage renewals by supporting a positive resident experience and explaining the benefits of renewing.
Inspect tour routes, model units, and market-ready apartments daily and arrange corrective action when needed.
Monitor community facilities and common areas daily and address or arrange needed maintenance.
Monitor the accuracy of the community’s digital presence and report issues.
Follow safety, security, IT, data privacy, cybersecurity, standard operating procedure, and company policy requirements.
Perform other duties assigned by the Community Manager to support the community’s success.