Leasing Consultant

Onni Group • Phoenix, AZ

7d

About The Position

As a Leasing Consultant, you are part of the Leasing Team and present properties to prospective residents. Working with the Property Manager, Assistant Property Manager, Resident Services, and other Leasing Consultants, you help drive and retain property revenue and encourage team success. The Leasing Team is described as experienced and committed to sales leadership.

The role manages the prospective-resident process from initial inquiries through tours and lease applications, supports resident move-ins and renewals, and maintains leasing files and property presentation standards. It also involves marketing properties through TikTok and Facebook Marketplace, managing leads and reporting through company systems, providing customer service, supporting resident events and training, and complying with company policies and applicable laws. Regular scheduling may require overtime, weekends, and holidays. The position includes occasional physical activities such as standing, walking, climbing stairs, and lifting or moving up to 25 pounds.

Requirements

• High school diploma.
• At least one year of residential leasing and/or management experience.
• Excellent customer service and interpersonal skills, including the ability to relate to others.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Ability to communicate effectively and sensitively with all levels of management.
• Sensitivity to confidential matters.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, speed, and accuracy.
• Ability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, such as a telephone, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Compliance with all safety requirements.
• Ability to meet the physical demands of the role, including occasional standing, walking, sitting, use of hands, reaching, climbing stairs, balancing, stooping, kneeling, crouching or crawling, talking, hearing, tasting or smelling, and lifting or moving up to 25 pounds.
• Vision abilities required include close and distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Use AI tools responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws; review AI-assisted outputs for accuracy, quality, and appropriateness and disclose AI use.

Nice To Haves

• Prior experience with a revenue management system is strongly preferred.
• Prior experience with Yardi or an equivalent property management system is strongly preferred.
• Prior experience with customer reputation management tools is strongly preferred.

Responsibilities

• Conduct daily tours for prospective residents with the goal of converting prospects to applicants.
• Manage the prospective-resident lifecycle, including initial calls, appointment scheduling, onsite tours, and lease application processing.
• Understand application requirements and process documents needed to screen prospective residents.
• Maintain the leasing office, tour path, amenities, and model apartments to exceptional standards.
• Generate leads through outreach marketing, consistent follow-up, and efforts to support leasing absorption.
• Complete final apartment inspections before move-ins and complete move-in paperwork with new residents.
• Work with the leasing team to assess vacant apartments and ensure they meet property standards and are ready for viewing.
• Create and post at least 20 TikTok videos per month featuring property tours, amenities, resident experiences, and neighborhood highlights; use or create a TikTok account for this purpose.
• Post and maintain rental listings on Facebook Marketplace, refresh content regularly, and promptly engage with prospect inquiries; use or create a Facebook account for this purpose.
• Follow the property’s lead-management procedures for prospect follow-up, new-resident workflows, and lease execution.
• Ensure apartment lease negotiations use pricing and specials approved by management.
• Provide excellent service to customers, vendors, and colleagues and set a confident, positive example for the team.
• Answer and log daily leasing traffic, phone calls, emails, and follow-ups.
• Assist the Leadership Team with recurring marketing and pricing recommendations to support leasing absorption and rent growth.
• Manage leads using CRM software, complete guest cards, and generate daily and weekly reports.
• Give and receive feedback professionally and collaborate with team members to find solutions.
• Prepare, maintain, and manage new and existing lease files in accordance with leasing workflows.
• Become a subject matter expert in applicant income-verification requirements.
• Meet or exceed leasing goals.
• Shop competitive properties quarterly to understand the local market.
• Assist with and attend resident events hosted by the property team.
• Support occupancy and resident retention by following the lease renewal management program.
• Participate in company-sponsored training and complete required training in areas including accounting, fair housing, marketing, leasing, and customer service.
• Comply with company guides, policies, procedures, safety rules, and applicable local, state, and federal laws.
• Complete daily opening and closing procedures and perform other required duties.
• Maintain the required regular schedule, which may include overtime, weekends, and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED