Leasing Consultant

Avenue5 Residential • Renton, WA

12d

About The Position

The Leasing Consultant coordinates apartment rental, move-in, move-out, and lease-renewal activities. The role interacts directly with prospective and current residents to support maximum occupancy, resident retention, and client satisfaction. It requires a customer-focused approach grounded in listening, empathy, and respect, while providing a quality living experience for residents.

The position also supports property operations through leasing administration, resident relations, property inspections, maintenance coordination, reporting, and clerical work. The Leasing Consultant must follow company policies and applicable health and safety rules and laws, and complete Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Requirements

• High school diploma required.
• Excellent customer service and interpersonal skills, with the ability to relate to others.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Excellent interpersonal skills to communicate effectively and sensitively with all levels of management.
• Sensitivity to confidential matters.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Ability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Valid driver’s license, clean driving record, and current auto insurance required.
• Must comply with all safety requirements.

Nice To Haves

• At least one year of previous sales experience preferred.
• At least one year of previous residential leasing experience preferred.
• Prior experience with Yardi Voyager or an equivalent system preferred.

Responsibilities

• Provide excellent customer service to prospective and current residents and promote a quality living experience.
• Generate and handle leasing traffic, qualify prospects, lease apartments, prepare lease documents, and complete move-in paperwork and processes.
• Keep model apartments in touring condition and orient prospective and current residents to the property.
• Process lease-renewal paperwork and deliver documentation to current residents monthly.
• Maintain accurate traffic records in the computer and follow up with prospective residents by phone, mail, or email.
• Convert phone inquiries into scheduled property tours.
• Inspect apartments before move-ins and coordinate move-in and move-out needs and schedules with the maintenance team.
• Create and maintain confidential resident files, including reviewing move-in paperwork with new residents.
• Complete weekly leasing reports accurately and on time, and complete daily opening and closing procedures.
• Support resident relations during tenancies by responding to requests promptly and accurately.
• Shop competitive properties.
• Inspect buildings and grounds for safety and cleanliness and notify maintenance of repair needs.
• Assist with processing resident work-order requests and ensure work is completed in a timely manner.
• Provide clerical support to management as needed, including answering calls, filing, and processing property invoices.
• May assist with planning and implementing resident activities to increase resident retention.
• Comply with company policies, health and safety rules, and applicable local, state, and federal laws.
• Complete Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• Generous time-off plan, including 10 paid holidays, a community service day, and the employee’s birthday.
• Mentoring.
• Professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED