Leasing Consultant

The Scion Group•College Station, TX

3d•Onsite

About The Position

The Leasing Consultant, referred to in the description as an Experience Team Member (ETM), supports The Scion Group’s student-living communities and commitment to exceptional customer experiences and strong community partnerships. The role combines marketing, relationship building, administration, and customer service in a fast-paced, agile collegiate environment. It calls for strong interpersonal and problem-solving skills and a strong work ethic. The position is located at the assigned property. Working hours include daytime business hours and an after-hours on-call rotation. The role requires availability during summer, holidays, and Turn periods. The company is unable to sponsor work visas and considers qualified candidates eligible to work in the United States.

Requirements

Customer-centric mindset.
Agility and flexibility in a frequently changing environment.
Strong communication and interpersonal skills with a diverse population.
Reliability and self-discipline.
Availability to work during summer, holidays, and Turn periods.
Eligibility to work in the United States; visa sponsorship is not available.

Responsibilities

Prioritize interactions and communication with customers.
Provide community and amenity tours.
Provide management with feedback about sales barriers and customer objections.
Carry out sales and engagement initiatives as directed by management.
Recommend local marketing opportunities and messaging.
Assist with social media and communications across platforms to engage customers.
Assist with planning, promoting, and carrying out customer-experience initiatives, engagement initiatives, and other marketing opportunities.
Represent the community positively and professionally, both in and out of the office.
Maintain general knowledge of the community, market, and policies.
Log, file, and retrieve customer packages.
Assist with housekeeping related to opening, closing, and maintaining the office, clubhouse, grounds, and amenities.
Schedule and follow up on maintenance requests to support timely resolutions.
Maintain office organization and cleanliness.
Assist with after-hours lockout duties as required.