Leasing Consultant

Chamberlin & Associates•Phoenix, AZ

11d

About The Position

The Leasing Specialist is responsible for driving occupancy and delivering an exceptional prospect and resident experience. The role manages the leasing process from initial inquiry through move-in by conducting discovery conversations, presenting apartment homes, and guiding prospects through the application process. Success requires strong communication skills, the ability to build rapport quickly, and consistent follow-up. The Leasing Specialist also supports resident retention efforts, maintains community presentation standards, and ensures compliance with Fair Housing regulations while contributing to the community’s leasing and marketing strategy.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills and an ability to connect with people.
Basic computer proficiency, including email and Microsoft Office, and ability to learn property management software.
Ability to work a flexible schedule, including weekends.
Valid driver's license and reliable transportation.

Nice To Haves

At least 1 year of experience in sales, retail, hospitality, leasing, or another customer-facing role.
Familiarity with property management software such as Yardi, RealPage, or equivalent.
Experience with CRM tools or lead-tracking platforms.
Demonstrated track record of meeting sales or performance goals in a prior role.
Knowledge of basic fair housing principles.

Responsibilities

Respond promptly to inbound inquiries by phone, email, and online platforms, converting leads into scheduled tours.
Conduct engaging, tailored property tours that connect prospect needs with community features and available units.
Follow up consistently with prospects throughout the decision-making process to maintain momentum and close leases.
Meet or exceed monthly leasing goals, including traffic-to-lease conversion rates and occupancy targets.
Prepare and execute lease agreements, addenda, and move-in documentation accurately and in compliance with company policy.
Provide a welcoming, professional first impression in person, by phone, and in writing.
Support new resident move-ins by ensuring units are ready, completing move-in inspections, and orienting residents to the community.
Address resident questions and concerns promptly, escalating them to the Property Manager when appropriate.
Assist with planning and executing resident events and retention initiatives.
Monitor and report traffic sources, lead volume, and conversion metrics to support leasing strategy adjustments.
Maintain current knowledge of competitor properties, pricing, and availability through regular market surveys.
Maintain the presentation of the leasing office, model unit, and common areas.
Support online listings, social media content, and reputation-management responses as directed.
Maintain accurate prospect and applicant records in property management software.
Process rental applications, screen applicants, and communicate decisions in accordance with fair housing laws and company policy.
Collect and document holding deposits, application fees, and move-in funds.
Complete daily, weekly, and monthly reporting as required by the Property Manager.