Leasing Consultant

Thompson Thrift•Westfield, IN

11d•Onsite

About The Position

The Leasing Consultant serves as a key driver of occupancy and revenue growth at Revere, a Class A multifamily community in Westfield, Indiana. The role delivers an exceptional prospect and resident experience, represents the community as a brand ambassador, and supports leasing performance, marketing, and resident engagement in alignment with Thompson Thrift’s standards. The Leasing Consultant converts prospective residents into community members by executing leasing strategies, providing an engaging customer experience, and contributing to occupancy and revenue goals. The role also supports resident relationships and works with on-site management and team members to maintain a high-performing leasing environment.

Requirements

High school diploma or GED; equivalent experience may be considered.
At least 1 year of experience in leasing, sales, customer service, or a professional office environment.
Flexibility to work some evenings and availability to work weekends.
Valid driver’s license and reliable vehicle; mileage reimbursement is provided at the current IRS rate.
Ability to meet the physical requirements of the role, including frequent lifting of 10 to 25 pounds and occasional lifting up to 40 pounds, with or without reasonable accommodation.
Strong sales aptitude and ability to influence decisions and achieve performance goals.
Excellent communication and interpersonal skills.
Customer-focused mindset and strong service orientation.
Ability to multitask and perform in a fast-paced, goal-oriented environment.
Strong organizational and time management skills.
Proficiency with Microsoft Office.
Positive attitude and passion for helping people find their next home.

Nice To Haves

Experience in multifamily leasing, sales, or hospitality.
Class A or luxury multifamily experience.
Experience with transparent, upfront rent and required-fee pricing to clarify total cost (for Colorado applicants).
Experience with Yardi property management software.
CALP designation.

Responsibilities

Greet and engage prospective residents, providing personalized tours that highlight the community’s value and features.
Guide prospects through the application and leasing process, answering questions and addressing objections.
Contribute to occupancy goals, conversion efforts, and overall community success.
Respond to prospect inquiries by phone, email, and digital channels in a timely and professional manner.
Provide customer service to prospective and current residents to support satisfaction and retention.
Support marketing and outreach, including online presence, reputation management, and community events.
Maintain detailed knowledge of the community, its amenities, and the surrounding market.
Prepare lease documentation, process applications, and maintain accurate and complete records.
Assist with resident move-ins, onboarding, and communication.
Collaborate with on-site management and team members to support a high-performing leasing environment.
Conduct routine outreach marketing and shop comparable properties using a reliable vehicle.