Leasing Consultant

Gates Hudson & Associates•Catonsville, MD

11d•$23 - $25•Onsite

About The Position

Gates Hudson is seeking a Leasing Consultant to join one of its residential communities. This customer-focused, detail-oriented role combines sales, resident service, relationship-building, and onsite property operations. The Leasing Consultant helps prospective residents find a home while contributing to leasing goals and supporting a high-performing onsite team. The position includes greeting and touring prospective residents, presenting apartments and community amenities, managing leads and leasing paperwork, responding to resident inquiries, following up on maintenance requests, and helping retain residents. The consultant also maintains tour-ready spaces and units, conducts move-in and move-out inspections, supports community marketing and resident events, and upholds community policies and procedures. Weekend availability is required because most prospect tours occur on weekends. The listed pay range is $23–$25 USD.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills.
Ability to build rapport quickly with prospects and residents.
Strong customer service mindset and attention to detail.
At least 1 year of leasing experience.

Nice To Haves

Bilingual in Spanish; strongly preferred.
Two or more years of leasing experience.
Previous customer service, sales, or hospitality experience.
Self-motivated and goal-oriented.
Ability to work effectively in a team environment.

Responsibilities

Greet and tour prospective residents, qualify their needs, and present the community and available apartments professionally.
Highlight apartment features, amenities, and benefits to support leasing goals.
Manage leads proactively, document tours, and complete leasing paperwork accurately and promptly.
Review notices to vacate and make every reasonable effort to retain residents.
Answer phone calls and in-person inquiries from prospects and residents.
Address resident questions, concerns, and service requests in a timely and professional manner.
Follow up with residents on completed maintenance requests to ensure satisfaction.
Promote goodwill among residents, coworkers, vendors, and contractors through a positive, service-oriented approach.
Keep the leasing office, tour routes, common areas, amenities, and model units clean, organized, and tour-ready.
Walk vacant and rent-ready units to confirm availability and presentation standards.
Conduct move-in and move-out inspections with residents.
Implement and uphold community policies and procedures.
Stay informed about local market conditions and trends.
Share ideas with the Property Manager to improve marketing efforts and resident satisfaction.
Assist with planning and hosting resident events as directed.
Be available on weekends, when most prospect tours occur.