Leasing Consultant

Brookfield Properties • Los Angeles, CA

4d

About The Position

The Leasing Consultant creates a welcoming and positive experience for prospective and current residents while helping the community meet leasing, occupancy, and rent-growth goals. The role involves managing leads in a customer relationship management system (CRM), scheduling and conducting apartment tours, encouraging prospects to apply, and guiding applicants through screening, leasing, and move-in. Leasing Consultants build rapport with prospects and residents, provide information about the community and local area, and contribute to a smooth resident experience.

Requirements

• High school diploma or GED.
• At least 1 year of sales and customer-service experience, including achieving sales goals in a fast-paced environment.
• Demonstrated success in goal setting and achievement and in following a sales process.
• Knowledge of federal and state apartment housing laws; compliance with Fair Housing laws and leasing policies and procedures.
• High energy and a sales- and customer-service-driven approach.
• Reliability, attention to detail, self-motivation, and ability to self-manage.
• Ability to work well with diverse individuals and maintain a customer-focused mentality.
• Professional appearance and sales aptitude.
• Strong written and verbal interpersonal communication skills.
• Knowledge of affordable housing programs, Microsoft Office, personal accountability, persuasiveness, and sales-closing techniques.
• Ability to work a flexible schedule, including evenings and weekends.
• Valid driver's license when required by the property.

Nice To Haves

• Associate degree in Customer Service or Hospitality.
• One to two years of previous leasing experience in multifamily property management.
• Proficiency with Yardi CRMIQ.

Responsibilities

• Provide responsive, high-quality service to prospects and residents by answering calls, emails, chats, and texts.
• Guide prospects through the leasing experience, application and screening process, paperwork, and move-in.
• Encourage prospects to apply and develop positive relationships with prospective and current residents.
• Communicate detailed information about the community, apartments, amenities, rental process, and local attractions.
• Schedule and conduct informative, personalized apartment tours and use effective selling techniques to close leases.
• Work with the onsite team to meet occupancy goals and objectives.
• Stay informed about rental rates and promotions at competing properties and maintain a favorable image of the community.
• Monitor, qualify, and follow up on inbound leads; manage lead and customer experience tasks in the CRM within required timeframes.
• Manage existing residents’ leasing requests, including lease breaks, roommate additions, and unit transfers.
• Process applications, communicate screening results, prepare and send leases, and collect required move-in documents and information.
• Inspect apartments before move-in and coordinate outstanding readiness items with the maintenance team.
• Complete the leasing process and related CRM tasks, including post-tour follow-up and prospect calls.
• Work a flexible schedule that includes evenings and weekends, with regular days off scheduled Monday through Friday.

Benefits

• Full benefits package.
• Generous paid time off and vacation perks.
• 401(k) with company match.
• Growth and advancement opportunities.
• Referral bonus program.
• Associate rental discount for associates who choose to live on-site.
• Competitive commission program, including bonus and renewal commissions.
• Other incentives where applicable, including referral, training coach, renovation, and lease-up bonuses, and leasing and occupancy contests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED