Leasing Consultant - Skyview North - Hutto, TX

Valiant Enterprises•Hutto, TX

1d•Onsite

About The Position

Valiant Residential is seeking a Leasing Consultant to support leasing, resident retention, and occupancy at the community while promoting resident satisfaction. The role creates a positive impression on visitors, prospects, and residents through a customer-service focus. The position is based at Skyview North in Hutto, Texas.

Requirements

Experience working with the public and/or in sales.
Two years of experience in relevant customer service.
Strong verbal and written communication skills in English to interact effectively with team members, residents, vendors, and other stakeholders.
Ability to support and contribute to the community team.
Ability to operate a telephone, personal computer/keyboard, Microsoft Office (including Word and MS Outlook), and community software.
Positive attitude and ability to smile under all circumstances.
Ability to work a flexible schedule, including evenings and weekends.
Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.
Neat, clean, and professional appearance throughout the workday and whenever present in the community.
Ability to diffuse and respond to customer concerns to avoid escalation.
Compliance with expectations in the employee handbook.

Nice To Haves

Bilingual in Spanish.

Responsibilities

Greet prospects and qualify them by asking questions and using completed guest cards.
Prepare move-in packages and lease paperwork.
Record telephone and in-person visits promptly on the appropriate reports; file and maintain guest cards according to established procedures.
Inspect model units and available market-ready units, and communicate service needs to the Community Manager.
Assist prospects with applications and secure deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports and process applications, including credit and rental-history checks; submit processed applications to the Community Manager for approval.
Assist with monitoring renewals, distribute renewal notices, and follow up on them.
Monitor advertising effectiveness and gather and file information about local market competition.
Represent the company professionally at all times.
Accept rental payments and promptly deliver them to the Assistant Community Manager.
Prepare leases and related paperwork, enter information accurately and promptly in the Yardi System, and review with the Community Manager before obtaining signatures.
Assist the management team with other tasks as required.
Consistently implement community policies.
Participate in training to comply with new or existing laws.
Respond to customer concerns and help diffuse issues to avoid escalation.
Maintain a neat, clean, and professional appearance throughout the workday and whenever present in the community, and comply with employee handbook expectations.