Leasing Consultant -North Seattle, WA

Mill Creek Residential•Lynnwood, WA

About The Position

The Leasing Consultant is the primary point of contact for residents and prospective residents, with a focus on outstanding customer service and sales. The role guides prospective residents in choosing a home and supports residents throughout their residency. The Senior Community/Community Manager has primary authority and works with the Leasing Consultant to determine day-to-day duties, considering the employee’s skills, experience, career goals, and the community’s needs. Responsibilities span sales and marketing, customer service, and operational standards. The consultant presents the community and available homes, manages leads and lease applications, supports residents through move-ins and other residency changes, maintains accurate records and reports, and helps ensure the office, models, and market-ready homes are maintained. The role also supports resident retention, follows fair housing and other applicable requirements, and may travel between communities as needed.

Requirements

High school diploma or equivalent (GED) preferred.
Commitment to and passion for providing outstanding customer service.
Strong written and verbal communication skills; ability to clearly communicate, speak, read, and write in English.
Ability to take ownership of resident issues or concerns and reach a resolution.
Knowledge of the community, inventory, pricing, availability, neighborhood, and local community.
Ability to research area competitors, including their pricing, amenities, and features.
Computer skills, including Microsoft Word, Excel, Entrata, Yardi, and revenue management software.
Ability to perform basic arithmetic, including measurement, addition, subtraction, multiplication, and division.
Ability to operate general office equipment, including a personal computer, tablet, and telephone, and to program fobs and other electronic devices.
Ability to work assigned schedules, including weekends, and accurately document and verify hours worked.

Nice To Haves

Experience in multifamily, single-family rentals, built-to-rent, or related property management.
Retail sales or hospitality experience.

Responsibilities

Greet prospective residents, determine their needs and preferences, and present the community, homes, features, and benefits.
Complete lease applications, assist with application verification, and communicate application results promptly.
Manage and follow up on prospect leads to convert them into leases and achieve leasing goals.
Contact or visit competing properties and monitor competitor rents, specials, events, amenities, and features; update the market survey monthly.
Answer telephone calls, return voicemails, and respond to prospect and resident inquiries, issues, and service requests.
Enter timely, accurate information into applicable systems, manage Entrata tasks and leads daily, and prepare leasing reports as requested.
Maintain the office, clubroom, home models, and market-ready homes in impeccable condition.
Share promotional ideas and events for the marketing timeline, assist with social media advertising as directed, and post Craigslist ads daily.
Assist with move-in preparation, including walking homes and preparing move-in gifts, packages, keys, and passes as directed.
Share information about the surrounding neighborhood with prospects and residents.
Support residents during move-ins and assist with lease renewals, move-outs, and transfers.
Communicate service guarantees and customer service standards, take ownership of customer concerns, and resolve them professionally and promptly.
Contribute ideas to improve resident satisfaction and participate in the monthly property renewal program to encourage resident retention.
Accept resident service requests, route them to the service department, and follow up to confirm completion and resident satisfaction.
Inspect the property while on the grounds, pick up litter, and report service needs to maintenance staff and the Manager.
Complete new lease and renewal paperwork, including related addendums, and attend training classes or meetings as required or recommended.
Update daily activity reports and records for notices to vacate, leases, cancellations, transfers, and renewals, and provide information to the Community Manager.
Strive for a 25% conversion ratio of tours to new leases through effective selling and follow-through.
Follow company policies and procedures and comply with federal, state, and local laws, including Fair Housing regulations.
Work assigned schedules, including weekends, report on time, and accurately document and verify time worked.
Travel between two or more communities if necessary.
Perform other duties as assigned and embody the company’s mission, values, and brand promise.