Leasing Consultant -North Seattle, WA

Mill Creek Residential•Lynnwood, WA

10d•$24 - $24

About The Position

The Leasing Consultant is the primary point of contact for residents and prospective residents. The role provides outstanding customer service and demonstrates sales excellence while helping prospects choose a home and supporting residents throughout their residency. The position works with the Senior Community/Community Manager, who has primary authority and determines day-to-day duties in light of the consultant’s skills, experience, career goals, and the community’s needs.

Requirements

Commitment to and passion for providing outstanding customer service.
Strong written and verbal communication skills, including the ability to communicate, speak, read, and write in English clearly and concisely.
Ability to take ownership of resident issues or concerns and reach a resolution.
Ability to work assigned schedules, including weekends, report to work on time, and accurately document and verify time worked.
Ability to perform basic arithmetic, including measurement, addition, subtraction, multiplication, and division.
Ability to operate general office equipment and program fobs and other electronic devices.
Ability to travel between two or more communities if necessary.

Nice To Haves

High school diploma or equivalent (GED) preferred.
Experience in multifamily, single-family rentals, built-to-rent, or related property management; retail sales; or hospitality.
Knowledge of the community, inventory, pricing, availability, neighborhood, and local area competitors.
Computer skills, including Microsoft Word, Excel, Entrata, Yardi, and revenue management software.

Responsibilities

Greet prospective residents, establish a personal connection, determine their needs and preferences, and professionally present the community, homes, features, and benefits.
Complete lease applications, assist with verification, and communicate application results promptly.
Manage and follow up on prospect leads, convert prospects into leases, and work toward leasing goals.
Conduct monthly competitive-property visits or calls and maintain awareness of competitor rents, specials, and events.
Answer telephone calls, return voicemails, and handle prospect inquiries, resident issues, and service requests.
Enter accurate, timely information into required systems, manage Entrata tasks and leads daily, and prepare leasing reports as requested.
Maintain the office, clubroom, model homes, and market-ready homes in impeccable condition.
Share promotional ideas and events, assist with social media advertising as directed, and post Craigslist ads daily.
Assist with move-in preparation, including walking homes and preparing gifts and move-in packages.
Maintain familiarity with the surrounding neighborhood and share relevant information with prospects and residents.
Support residents through move-ins, lease renewals, move-outs, and transfers.
Communicate service guarantees and customer service standards, take ownership of resident concerns, and resolve them professionally and promptly.
Contribute ideas to improve resident satisfaction and participate in the monthly renewal program to encourage resident retention.
Accept service requests, route them to the service department, and follow up to confirm completion and resident satisfaction.
Inspect the property while on the grounds, pick up litter, and report service needs to maintenance staff and the Manager.
Complete new lease and renewal paperwork, including addendums, and update daily activity reports, notices to vacate, leases, cancellations, transfers, and renewals.
Strive for a 25% conversion ratio of tours to new leases through effective selling and follow-through.
Attend training classes and meetings as required or recommended by management.
Follow company policies and procedures and comply with federal, state, and local laws, including Fair Housing regulations.
Represent Mill Creek’s mission, values, and brand promise, and complete other duties as assigned.