Leasing Consultant

Avenue5 Residential•Henderson, NV

About The Position

The Leasing Consultant coordinates activities related to apartment rentals, move-ins, move-outs, and lease renewals. The role interacts directly with prospective and current residents to support maximum occupancy, resident retention, and client satisfaction. It focuses on understanding and responding to residents’ needs with empathy and respect, delivering excellent customer service, and promoting a quality living experience. The position also supports property operations through leasing documentation, resident communications, recordkeeping, apartment and grounds inspections, coordination with maintenance, clerical assistance, and compliance with company policies and applicable laws.

Requirements

High school diploma.
Excellent customer service and interpersonal skills, with the ability to relate to others.
Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Ability to communicate effectively and sensitively with all levels of management.
Sensitivity when handling confidential matters.
Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
Ability to relay technical concerns quickly, accurately, and with adequate detail.
Ability to read, write, comprehend, and converse in English.
Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
Strong organizational and time-management skills.
Ability to cope with and defuse situations involving angry or difficult people.
Valid driver’s license, clean driving record, and current auto insurance.
Must comply with all safety requirements.

Nice To Haves

At least one year of previous sales experience.
At least one year of previous residential leasing experience.
Prior experience with Yardi Voyager or an equivalent system.

Responsibilities

Provide excellent customer service to prospective and current residents and promote a quality living experience.
Generate and handle leasing traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and processes.
Keep model apartments in touring condition and orient prospective and current residents to the property.
Process lease renewal paperwork and deliver documentation to current residents monthly.
Maintain accurate, detailed records of leasing traffic in the computer system.
Follow up with prospective residents by phone, mail, or email and convert phone inquiries into scheduled property tours.
Inspect apartments before move-ins and coordinate move-in and move-out needs and schedules with the maintenance team.
Create and maintain confidential resident files, including reviewing move-in paperwork with new residents.
Complete weekly leasing reports accurately and on time.
Complete daily opening and closing procedures.
Support resident relations throughout tenancy and ensure requests are answered promptly and accurately.
Shop competitive properties.
Inspect buildings and grounds for safety and cleanliness and notify maintenance of repair needs.
Help process resident work order requests and ensure work is completed in a timely manner.
Provide clerical support to management, including answering calls, filing, and processing property invoices as needed.
May assist with planning and implementing resident activities to support resident retention.
Comply with company policies, health and safety requirements, and applicable local, state, and federal laws.
Complete and pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.
Perform other duties as assigned.

Benefits

Medical, dental, vision, and mental health coverage options.
Competitive pay.
Basic life insurance.
Matching 401(k) contributions.
Generous time-off plan.
10 paid holidays, including a community service day and the employee’s birthday.
Mentoring.
Professional development.
Discounts.
Tuition reimbursement.
Recognition program.