Leasing Consultant

Brookfield Properties • Charlotte, NC

10d • Onsite

About The Position

The Leasing Consultant creates a welcoming first impression for visitors, prospects, and residents while helping prospects find a home in the community. The role is responsible for meeting leasing goals, including occupancy and rent growth, building positive relationships, managing leads in the CRM, scheduling and conducting apartment tours, and encouraging prospects to apply.

The position combines customer service, sales, and leasing administration. It guides prospects through the application, screening, leasing, and move-in processes; communicates community and apartment information; follows up on leads and tours; prepares leases; and coordinates move-in readiness with maintenance. The Leasing Consultant also responds to resident leasing requests and helps ensure an effective customer experience in accordance with company policies and procedures.

The schedule is flexible and includes evenings and weekends, when the communities are busiest. Regular days off fall Monday through Friday.

Requirements

• High school diploma or GED.
• At least 1 year of sales and customer service experience, including meeting sales goals in a fast-paced environment.
• Demonstrated success in setting and achieving goals and following a sales process.
• Knowledge of federal and state apartment housing laws and compliance with Fair Housing laws, leasing policies, and procedures.
• High energy and a sales- and customer-service-driven approach.
• Reliability, attention to detail, self-motivation, and ability to work independently.
• Ability to work well with diverse individuals and maintain a customer-focused mentality and professional appearance.
• Strong written and verbal interpersonal communication skills, persuasiveness, and ability to close sales.
• Knowledge of affordable housing programs and Microsoft Office.
• Ability to work a flexible schedule, including evenings and weekends.
• Valid driver's license where required by the property.

Nice To Haves

• Associate degree in Customer Service or Hospitality.
• One to two years of leasing experience in the multifamily property management industry.
• Proficiency with Yardi CRMIQ.

Responsibilities

• Deliver service to prospects and residents, guide prospects through the leasing experience, and support them through application, screening, leasing, and move-in procedures.
• Respond to prospect calls, emails, chats, and texts, and encourage prospects to submit applications.
• Provide detailed information about the community and apartments, conduct personalized tours, and use effective sales techniques to close leases.
• Work with the onsite team to achieve occupancy goals and objectives.
• Maintain knowledge of apartments, amenities, local attractions and agencies, rental rates, and competitors’ promotions.
• Schedule tours and show apartments; monitor and qualify inbound leads; follow up after tours; and complete move-in procedures.
• Manage leads and customer interactions in the CRM, completing assigned tasks within the appropriate time frame.
• Handle leasing requests from existing residents, including lease breaks, roommate additions, and unit transfers.
• Process applications, communicate screening results, prepare and send leases, and collect required information and documentation.
• Inspect apartments before move-in and coordinate outstanding readiness items with the maintenance team.
• Represent the community favorably and follow established leasing policies and procedures.

Benefits

• Full benefits package
• Vacation/PTO policy
• 401(k) retirement plan with employer match
• Bonus or commission programs, including competitive commission, renewal commission, and other applicable incentives
• Education assistance
• Associate housing discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED