Leasing Consultant

The Scion Group•Mount Pleasant, MI

11d•Onsite

About The Position

The Leasing Consultant, also referred to as an Experience Team Member (ETM), supports The Scion Group’s student-living communities by contributing to customer experience, sales, marketing, relationship building, administration, and customer service. The role operates in a fast-paced, agile, collegiate environment and requires strong interpersonal and problem-solving skills and a strong work ethic. The position is based at the assigned property and includes daytime business hours and an after-hours on-call rotation.

Requirements

Customer-centric mindset.
Agility and flexibility in a frequently changing environment.
Strong communication and interpersonal skills when working with a diverse population.
Reliability and self-discipline.
Availability to work during summer, holidays, and Turn periods.

Responsibilities

Prioritize customer interactions and communication, and provide tours of the community and amenities.
Share feedback with the management team about sales barriers and customer objections.
Carry out sales and engagement initiatives established by management.
Recommend local marketing opportunities and messaging.
Assist with social media and communication across platforms to engage customers.
Help plan, promote, and execute customer experience initiatives, engagement initiatives, and other marketing opportunities.
Represent the community positively and professionally in and outside the office.
Maintain knowledge of the community, local market, and policies.
Log, file, and retrieve customer packages.
Assist with general housekeeping and opening, closing, and maintaining the office, clubhouse, grounds, and amenities.
Schedule and follow up on maintenance requests to support timely resolutions.
Maintain office organization and cleanliness.
Assist with after-hours lockout duties as required.