Leasing Consultant

Jones Street Residential•Brunswick, ME

13d

About The Position

The Leasing Consultant supports the overall success of the community by providing high-quality service to current and prospective residents. The role manages the leasing process from initial inquiry through occupancy, including responding to inquiries, scheduling and conducting tours, screening applicants, and preparing and executing lease documents. The Leasing Consultant maintains communication with residents throughout their tenancy and helps optimize occupancy and community performance through market awareness, sales, and marketing support.

Requirements

1–2 years of sales experience in a retail, hospitality, or multi-family environment.
Proficient computer and software skills, specifically Microsoft Office Suite.
Excellent written and verbal communication skills.
Strong organizational skills and ability to multitask in a fast-paced environment.
Excellent time management skills and ability to prioritize work.
Trustworthiness and reliability, including sensitivity to confidential matters.
Valid driver's license and valid vehicle insurance.
Neat appearance and professional apparel.

Nice To Haves

Experience with social media and marketing platforms.
Experience with Yardi.

Responsibilities

Develop and implement effective personal sales and telephone skills.
Provide apartment and community information to prospective residents and schedule community visits.
Manage the leasing process from initial introduction through resident occupancy, maintaining communication throughout the tenancy.
Collect security deposits, rent, and other funds associated with resident moves.
Prepare lease documentation and follow applicant qualification, screening, and acceptance procedures.
Optimize occupancy while maintaining effective lease rents, increasing community traffic, and meeting closing-ratio goals.
Maintain prospect, traffic, and leasing data in the database.
Maintain knowledge of market competition, prepare monthly competitive survey reports, and analyze local real estate market trends.
Respond to resident problems and complaints and follow through to ensure resolution.
Complete service requests and communicate requests to the Maintenance Department.
Support community marketing efforts and provide input on promotions and advertising.
Maintain accurate knowledge of community details, including rents and pricing, vacancies, apartment availability, lease expirations, and square footage.
Inspect vacant apartments regularly to ensure they are ready to show.
Conduct follow-up with residents to establish positive resident relations.
Maintain open communication with the Community Manager and Maintenance Manager.
Implement or direct implementation of applicable community policies and procedures.
Ensure compliance with federal, state, and local laws, particularly Fair Housing regulations.