Leasing Consultant
About The Position
The Leasing Consultant supports the leasing process from the initial introduction through resident occupancy. The role involves answering inquiries, following up with prospective residents, touring and leasing apartments, preparing lease paperwork, and ensuring apartments and move-in materials meet MORGAN standards. The consultant also responds to resident requests, maintains knowledge of the community and its market, participates in resident activities, and collaborates with property management and other MORGAN associates. The position follows MORGAN’s operations manuals and team member handbook and may require overtime to meet customer-service standards.
Requirements
- Ability to read, write, and understand English.
- Valid driver’s license, insurance, and car registration if driving for business purposes.
- Ability to meet the role’s physical requirements, including standing, bending, stooping, squatting, kneeling, climbing stairs, pushing or pulling, reaching, grasping, typing, and writing.
- Ability to lift and carry items; lifting items over 50 pounds may be done with assistance from one or more people.
- Ability to use personal transportation for business purposes, including delivering reports or payables, making deposits, and visiting or inspecting other apartment communities.
- Ability to wear provided personal protective equipment when necessary.
Responsibilities
- Follow MORGAN’s leasing and marketing, management and operations, maintenance, and emergency procedures, as well as the Team Member Handbook.
- Answer phone calls, follow up with prospective residents, and enter information into the appropriate system.
- Greet clients, tour apartments, lease apartments, and promote the community’s products and services.
- Manage the leasing process from initial introduction through resident occupancy according to the Operations Manuals.
- Inspect apartments before move-in to ensure they meet MORGAN standards.
- Prepare and complete leasing paperwork, including leases.
- Obtain move-in keys, remote controls, and parking permits before residents’ move-in dates.
- Respond to resident requests and help resolve resident problems, including creating service requests.
- Complete recommended Grace Hill classes and attend company-required training.
- Maintain thorough knowledge of the community, its products, and competing communities.
- Stay informed about the local market, including nearby businesses and retail, hiring trends, new construction, and other submarket and market developments.
- Prepare weekly and/or monthly market surveys.
- Participate in resident functions and other MORGAN-sponsored activities.
- Report to the Assistant Community Manager when the Community Manager is absent.
- Work overtime as necessary to meet MORGAN customer-service standards.
- Build relationships with associates in the department and across MORGAN, including on-site property management personnel.
- Perform other tasks assigned by a supervisor that are not listed as essential job functions.
Benefits
- Advancement opportunities
- Training
- Low-cost medical, dental, and vision coverage
- Flexible Spending Accounts (Medical and Limited Purpose)
- Health Savings Account
- Voluntary life insurance
- Long-term disability insurance
- Company-paid life insurance
- Company-paid short-term disability insurance
- 401(k) Traditional and Roth plans with company match
- Employee Assistance Program
- Paid time off plans including vacation, sick time, floating holidays, bereavement leave, and a holiday schedule
- Referral bonus program
- Leasing bonus and renewal bonuses
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
