Leasing Consultant

Avenue5 Residential, LLC • Arlington, VA

14d

About The Position

The Leasing Consultant at Fisher House coordinates apartment rentals and affordable housing compliance, move-ins, move-outs, and lease renewals and recertifications. The role interacts directly with prospective and current residents to support occupancy, resident retention, and client satisfaction. It also provides ongoing resident assistance and administrative support to property management.

Requirements

• High school diploma.
• Excellent customer service and interpersonal skills, including the ability to relate to others.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Strong communication skills, including the ability to communicate sensitively with all levels of management and relay technical concerns accurately and promptly.
• Sensitivity when handling confidential matters.
• Ability to work independently and prioritize effectively in a fast-paced environment with urgency.
• Ability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Valid driver’s license, clean driving record, and current auto insurance.
• Compliance with all safety requirements.
• Complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Nice To Haves

• At least one year of previous sales experience.
• At least one year of previous residential leasing experience.
• At least one year of previous residential leasing experience with Affordable Housing Programs.
• Experience with Yardi Voyager or an equivalent system.

Responsibilities

• Provide attentive, empathetic customer service to prospective and current residents and promote a quality living experience.
• Generate and handle leasing traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and processes.
• Keep model apartments ready for tours and orient prospective and current residents to the property.
• Process renewal paperwork and deliver required documentation to current residents monthly.
• Record leasing traffic accurately and follow up with prospective residents by phone, mail, or email; convert phone inquiries into tour appointments.
• Inspect apartments before move-ins and coordinate move-in and move-out needs and schedules with maintenance.
• Create and maintain confidential resident files and review move-in paperwork with new residents.
• Complete weekly leasing reports accurately and on time, and complete daily opening and closing procedures.
• Support resident relations during tenancy by responding promptly and accurately to requests.
• Shop competitive properties.
• Inspect buildings and grounds for safety and cleanliness and alert maintenance to repair needs.
• Assist with resident work-order requests and help ensure work is completed promptly.
• Provide clerical support as needed, including answering calls, filing, and processing property invoices.
• May assist with planning and implementing resident activities to improve retention.
• Comply with company policies, health and safety requirements, and applicable local, state, and federal laws.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Competitive pay.
• Basic life insurance.
• Matching 401(k) contributions.
• Generous time-off plan, including 10 paid holidays, a community service day, and the employee’s birthday.
• Mentoring and professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED