Leasing Consultant

Brookfield Properties • Garland, TX

3d • Onsite

About The Position

The Leasing Consultant creates a welcoming experience for prospects and residents, helps prospects find an apartment home, and contributes to community occupancy and rent-growth goals. The role manages leads in the CRM, schedules and conducts apartment tours, encourages applications, and supports prospects through screening, leasing, and move-in. This is a fully on-site position at Embree Hill, 4901 Peninsula Way; remote and hybrid arrangements are not available. The schedule is flexible and includes evenings and weekends, with regular days off falling Monday through Friday.

The role combines customer service, sales, and leasing administration. The consultant communicates information about the community and apartments, conducts personalized tours, follows up with prospects, closes leases, and collaborates with the onsite team. The consultant also handles resident leasing requests, completes CRM tasks, prepares leasing documentation, and checks apartments before move-in.

A high school diploma or GED is required. An associate degree in Customer Service or Hospitality is preferred. The posting requires 1–2 years of sales and customer service experience, including meeting sales goals in a fast-paced environment. Previous multifamily leasing experience is preferred or described as a plus. A valid driver's license is required depending on the property. Compensation includes a competitive commission program, bonus commissions, renewal commissions, and other bonuses or incentives where applicable. Benefits and incentives include a full benefits package, paid time off, a 401(k) with company match, advancement opportunities, referral bonuses, and an associate rental discount for those who live on-site.

Requirements

• High school diploma or GED.
• 1–2 years of sales and customer service experience, including reaching sales goals in a fast-paced environment.
• Demonstrated success in goal setting and achievement and following a sales process.
• Knowledge of federal and state apartment housing laws; adherence to Fair Housing laws and leasing policies and procedures.
• High energy, sales- and customer-service-driven approach; reliability, attention to detail, self-motivation, and ability to self-manage.
• Ability to work well with diverse individuals and maintain a customer-focused mentality, professional appearance, and sales aptitude.
• Outstanding written and verbal interpersonal communication skills.
• Skills in Fair Housing laws, affordable housing programs, Microsoft Office, personal accountability, persuasiveness, and closing sales techniques.
• Ability to work a flexible schedule, including evenings and weekends; regular days off fall Monday through Friday.
• Valid driver's license, depending on the property.

Nice To Haves

• Associate degree in Customer Service or Hospitality.
• 1–2 years of previous leasing experience in multifamily property management.
• Proficiency with Yardi CRMIQ.

Responsibilities

• Provide service to prospects and residents, guide prospects through the leasing experience, and support them through application, screening, leasing, and move-in.
• Respond to prospect calls, emails, chats, and texts, and encourage prospects to apply.
• Communicate detailed information about the community and apartments; conduct personalized tours and show apartments to generate interest and close leases.
• Use effective selling techniques and collaborate with the onsite team to achieve occupancy goals and objectives.
• Maintain knowledge of apartments, amenities, local agencies and attractions, and competing properties' rental rates and promotions.
• Represent the community favorably to support property objectives and public recognition.
• Monitor, qualify, and follow up on inbound leads; manage the customer experience and assigned tasks in the CRM within appropriate time frames.
• Manage leasing requests from existing residents, including lease breaks, roommate additions, and unit transfers.
• Run applications, communicate screening results, prepare and send leases, and collect required information and documentation for move-in.
• Inspect apartments before move-in and coordinate outstanding items with the maintenance team.
• Complete the leasing process from post-tour follow-up through closing tasks in the CRM.
• Work a flexible schedule that includes evenings and weekends.

Benefits

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Referral bonus program
• Associate rental discount for associates who choose to live on-site
• Competitive commission program, including bonus commission and renewal commission
• Other bonuses and incentives where applicable, including referral, training coach, renovation, lease-up, and leasing and occupancy bonuses or contests

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED