Leasing Consultant - Ivy

Thrive Communities•Seattle, WA

85d•$21 - $23•Onsite

About The Position

Thrive Communities is hiring a part-time Leasing Consultant for Ivy Interbay. The role supports leasing, resident relations, marketing, and administrative operations at the property. The consultant welcomes prospective residents, conducts tours, prepares lease documents, helps maintain leasing performance, and contributes to a positive community experience. This is a 100% in-person position at the property, scheduled Thursday through Saturday from 9 a.m. to 6 p.m. The position requires customer-service and sales or leasing experience, strong communication and organizational skills, attention to detail, and the ability to work effectively with residents and colleagues from diverse backgrounds. The role includes walking the property and units, working indoors and outdoors in varying weather, and occasionally lifting up to 40 pounds. Thrive describes its purpose as being a trusted property-management partner, delivering results for clients, engaging associates, and elevating residents’ living experiences. Its stated values are doing the right thing, doing work to be proud of, and being a great place to work.

Requirements

At least 1 year of customer-service experience.
At least 1 year of prior sales or leasing experience.
Basic computer skills and ability to learn and navigate software systems.
Highly detail-oriented, with the ability to provide accurate and timely reports and information.
Comfort working in a fast-paced, customer-service-oriented environment.
Strong understanding of industry terminology.
Ability to interpret tenant-file information and complex documents, including regulatory agreements and program regulations.
Ability to de-escalate conflict and remain calm and courteous.
Kind, thorough, and clear communication with residents, vendors, colleagues, home-office departments, ownership, and leadership.
Respectful and understanding of diverse cultural and socioeconomic backgrounds; communicates with cultural awareness and equity.
Ability to work under pressure and meet competing deadlines.
Ability to take supervisor instructions and feedback, follow direction, learn, and grow with a positive outlook.
Strong problem-solving, time-management, organizational, and prioritization skills.
Professional and pleasant interaction with coworkers, supervisors, guests, and the public.
Strong attention to resident satisfaction and retention.
Ability to read, write, speak, and comprehend English using correct grammar and punctuation.
Must be physically present at supported sites; position is 100% in person.
Ability to stand, walk, or sit as needed; walk sites and units, including stairs, uneven surfaces, or construction zones; and be onsite during normal business hours.
Ability to work for prolonged periods at a desk and on a computer.
Ability to bend, stoop, squat, climb stairs, push, pull, and reach above shoulder occasionally.
Ability to lift frequently up to 25 pounds and occasionally 25–40 pounds.
Ability to work mostly indoors and outdoors in all weather conditions.
Ability to communicate in person, by phone, and through virtual platforms.

Nice To Haves

Familiarity with affordable housing programs such as LIHTC, MFTE, or Section 8.
Prior experience in property management or a similar industry.
NALP Certification or another NAAEI credential.
Experience with Yardi/CRM and OnSite.

Responsibilities

Generate lease paperwork and other legal documents in accordance with local and federal laws and regulations.
Support sales performance and leasing closing ratios, and help ensure the leasing team meets expectations.
Train and mentor leasing team members on lease generation and execution, phone and email etiquette, and related practices.
Greet prospective residents, show the community, and perform leasing duties.
Maintain an appropriate lease closing ratio for the property and submarket.
Help maintain clean tour paths, vacant units, and model units in partnership with the maintenance team.
Foster a sense of community and maintain positive customer relations.
Inspect the property while onsite, pick up litter, and report service needs to maintenance.
Inspect move-outs and vacancies when requested.
Maintain knowledge of leasing and resident-retention practices.
Ensure appropriate content and frequency of advertisements on Craigslist, Weblisters, and other listing services.
Monitor local market conditions and trends and contribute marketing and resident-satisfaction ideas.
Respond to phone calls and email communications in a timely manner.
Update daily reports concerning move-out notices, activity, and related matters.
Organize and file reports, leases, and other paperwork.
Proofread lease paperwork and process move-ins and move-outs.
Process security deposit move-out reports.
Accept resident service requests and route them to maintenance; follow up with residents when work is completed when needed.
Perform additional duties assigned by the Leasing Manager, Assistant Manager, Community Manager, or Regional Manager.

Benefits

34 paid days off per year, including PTO, paid holidays, a paid personal day, a paid day of service, and a paid birthday.
Housing discount may be available.
Employer-matched 401(k) retirement plan.
Eligible for leasing and renewal commission.
$0-premium medical, dental, and vision insurance, effective the first day of the month following the start date.
Fully covered long-term disability insurance.
Fully covered life insurance, with supplemental life insurance options.
24/7 Everyday Assistance Program (EAP).
Voluntary critical illness, accident, hospital indemnity, and short-term disability insurance.
Pet insurance discounts.
Parking and transit commuter benefits.
Annual professional development reimbursement.
Training opportunities and career progression and growth plans.
Company-wide parties and events.