Leasing Consultant

LyvWell Apartments • Kissimmee, FL

13d • $21

About The Position

The Leasing Consultant creates a welcoming first impression for visitors, prospects, and residents and builds positive rapport while working toward leasing goals such as occupancy and rent growth. The role manages leads in the CRM, schedules and conducts apartment tours, encourages online applications, and helps prospects find a home in the community.

The position delivers customer service throughout the leasing experience, including calls, emails, chats, texts, applications, screening, paperwork, and move-in. It also requires sales activities such as presenting community and apartment features, conducting personalized tours, applying effective sales techniques, and collaborating with the onsite team to meet occupancy objectives. Administrative duties include managing CRM tasks, handling resident leasing requests, preparing leases, collecting documentation, and inspecting apartments before move-in.

The role requires a flexible schedule, including evenings and weekends, when the communities are busiest. Compensation is up to $20.95 per hour, commensurate with experience and qualifications, with commissions and other potential bonuses. The company describes a full benefits package, vacation/PTO, a 401(k) plan with employer match, education assistance, and associate housing discounts.

Requirements

• High school diploma or GED required.
• At least 1 year of sales and customer service experience, including reaching sales goals in a fast-paced environment; the work experience section specifies 1–2 years.
• Knowledge of federal and state apartment housing laws and adherence to Fair Housing laws and leasing policies and procedures.
• Demonstrated success in setting and achieving goals and following a sales process.
• High energy and a sales- and customer-service-driven approach.
• Reliability, attention to detail, self-motivation, and ability to manage work independently.
• Ability to work well with diverse individuals and maintain a customer-focused mentality and professional appearance.
• Strong written and verbal interpersonal communication skills.
• Required skills include fair housing laws, affordable housing programs, Microsoft Office, personal accountability, persuasiveness, and closing sales techniques.
• Ability to work a flexible schedule, including evenings and weekends; regular days off will fall Monday through Friday.
• Valid driver's license, depending on the property.

Nice To Haves

• Associate degree in Customer Service or Hospitality preferred.
• One to two years of leasing experience in multifamily property management preferred; previous leasing experience is also described as a plus.
• Proficiency with Yardi CRMIQ preferred.

Responsibilities

• Deliver service to prospects and residents, guide prospects through the leasing experience, and serve as liaison during applications, screening, paperwork, and move-in.
• Respond to prospects by phone, email, chat, and text and encourage them to apply.
• Communicate information about communities and apartments, conduct personalized tours, highlight community and apartment features, and use sales techniques to close leases.
• Work collaboratively with the onsite team to achieve occupancy goals and objectives.
• Maintain knowledge of apartments, amenities, local agencies and attractions, rental rates, and competitor promotions.
• Schedule tours and show apartments.
• Monitor inbound leads, qualify prospects, follow up after tours, lease apartments, and complete move-in procedures according to established policies.
• Manage leads and the customer experience using CRM software, and complete assigned CRM tasks on time.
• Manage leasing requests from existing residents, including lease breaks, roommate additions, and unit transfers.
• Run applications, communicate screening results, prepare and send leases, and collect required move-in information and documentation.
• Inspect apartments before move-in and coordinate outstanding items with the maintenance team.
• Maintain a favorable image of the community.

Benefits

• Full benefits package
• Vacation/PTO policy
• 401(k) retirement plan with employer match
• Bonus or commission programs, including bonus commission and renewal commission
• Education assistance
• Associate housing discounts
• Referral, training coach, renovation, and lease-up bonuses and leasing and occupancy contests where applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED