Leasing Consultant

IDM Companies • Mesa, AZ

11d

About The Position

The Leasing Consultant is the first point of contact for customers and helps the community reach and maintain its occupancy goals. The role builds rapport with prospects and residents and supports an excellent customer experience throughout tours, applications, move-ins, and tenancy.

The Leasing Consultant assists with marketing and outreach, tours the property with prospects, explains community amenities and availability, and guides applicants through the application process. The role also provides move-in information, supports resident retention, coordinates resident requests and work orders, and helps maintain organized office activities and paperwork.

Requirements

• 1–3 years of relevant property management experience.
• Excellent customer service skills and strong attention to detail.
• Basic leasing knowledge, including Fair Housing Laws.
• Ability to work as part of a team and provide concierge-level customer service.
• Ability to work in a fast-paced, self-directed, entrepreneurial environment.
• Proficiency with Microsoft Office Suite.
• Must be able to work weekends.
• Able to sit, stand, and walk for prolonged periods.
• Able to lift up to 15 pounds.

Responsibilities

• Assist the manager with marketing efforts, including outreach, preferred employer programs, networking, and social media campaigns.
• Tour the property with prospects, answer questions, and generate interest in the community.
• Develop familiarity with the company’s communities, floor plans, and availability.
• Present the community and apartment-home lifestyle by highlighting amenities, location, and the surrounding area.
• Facilitate prospect applications by collecting information, initiating background checks, compiling files, and maintaining prospect contact.
• Provide move-in information to incoming residents.
• Deliver high-quality service to residents and support resident retention.
• Plan and organize office activities and coordinate paperwork.
• Help coordinate work orders and fulfill resident needs, communicating with maintenance staff or management as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed