Leasing Consultant

IDM Companies • Mesa, AZ

12d

About The Position

The Leasing Consultant is the first point of contact for customers and helps achieve and maintain established occupancy goals. The role focuses on building rapport with prospective and current residents and providing an excellent customer experience throughout tours, applications, move-ins, and tenancy. The Leasing Consultant supports marketing and leasing efforts, guides prospects through the application process, provides move-in information, supports resident retention, and coordinates resident requests and communication with maintenance staff or management.

Requirements

• 1–3 years of relevant property management experience.
• Excellent customer service skills and strong attention to detail.
• Basic leasing knowledge, including familiarity with Fair Housing Laws.
• Ability to work as a team player and provide concierge-level customer service.
• Ability to work in a fast-paced, self-directed entrepreneurial environment.
• Proficiency with Microsoft Office Suite.
• Must be able to work weekends.
• Ability to sit, stand, and walk for prolonged periods.
• Ability to lift up to 15 pounds.

Responsibilities

• Assist the manager with marketing efforts, including outreach, preferred employer programs, networking, and social media campaigns.
• Tour the property with prospects, answer questions about amenities, the local community, and the grounds, and generate interest in the community.
• Become familiar with the IDM family of communities, floor plans, and availability.
• Promote the community and apartment-home lifestyle by highlighting amenities, property location, and the surrounding area.
• Facilitate prospect applications by collecting information, initiating background checks, compiling files, and maintaining contact with prospects.
• Provide incoming residents with detailed move-in information.
• Deliver a consistently high level of service to residents and support resident retention.
• Plan and organize office activities and paperwork with attention to detail.
• Assist with coordinating work orders and fulfilling resident needs, and facilitate communication with maintenance staff and/or management as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed