Leasing Consultant
About The Position
The Leasing Consultant supports leasing and resident services for a Morgan Group community. The role manages the leasing process from the initial introduction through resident occupancy, tours and leases apartments, and promotes the community’s products and services. It also involves following company operations procedures, maintaining knowledge of the property and local market, assisting residents, and collaborating with on-site and cross-department associates. The position requires frequent standing and walking, touring apartment communities, occasional lifting, and indoor and outdoor work in varying weather conditions. Overtime may be necessary to meet customer-service standards.
Requirements
- Ability to read, write, and understand English.
- Valid driver’s license, insurance, and car registration if driving for business purposes.
- Ability to perform the physical activities described, including standing, bending, stooping, squatting, kneeling, climbing stairs, pushing or pulling, reaching, gripping, typing, and writing.
- Ability to lift and carry items; items over 50 pounds are rarely required and are often handled with assistance.
- Ability to wear provided personal protective equipment when necessary.
Responsibilities
- Follow Morgan’s leasing and marketing, management and operations, maintenance, and emergency procedures, as well as the Team Member Handbook.
- Answer phone calls, follow up with prospective residents, and enter traffic information into the appropriate system.
- Greet clients, tour apartments, and lease apartments while presenting the community’s products and services.
- Manage the leasing process from introduction through resident occupancy in accordance with the Operations Manuals.
- Inspect apartments before move-in to ensure they meet Morgan standards.
- Prepare and complete leasing paperwork, including leases.
- Obtain move-in keys, remotes, and parking permits before residents’ move-in dates.
- Respond to resident requests, help resolve resident problems, and create service requests.
- Complete recommended Grace Hill classes and attend required company training.
- Maintain thorough knowledge of the community, its products, and competing properties.
- Monitor the local market, including nearby businesses and retail, hiring trends, new construction, and other submarket and overall market factors.
- Prepare weekly and/or monthly market surveys.
- Participate in resident functions and other Morgan-sponsored resident activities.
- Report to the Assistant Community Manager when the Community Manager is absent.
- Work overtime as necessary to meet Morgan customer-service standards.
- Build relationships with associates in the department and across Morgan, including on-site property management personnel.
- Perform other tasks assigned by a supervisor that are not listed as essential job functions.
Benefits
- Advancement opportunities
- Training
- Low-cost medical insurance
- Dental insurance
- Vision insurance
- Flexible Spending Accounts (Medical and Limited Purpose)
- Health Savings Account
- Voluntary life insurance
- Long-term disability insurance
- Company-paid life insurance
- Company-paid short-term disability insurance
- 401(k) (Traditional and Roth) with company match
- Employee Assistance Program
- Paid time off plans including vacation, sick time, floating holiday, and bereavement leave
- Holiday schedule
- Referral bonus program
- Leasing bonus and renewal bonuses
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
