Leasing Consultant | Camden San Paloma/Montierra

Camden•Scottsdale, AZ

10d

About The Position

Camden Leasing Consultants are the first point of contact for potential and current residents. The role focuses on resident satisfaction while meeting the community’s leasing, retention, and occupancy goals. Consultants provide expert customer service, understand and anticipate customer needs, communicate effectively, think creatively, and build lasting relationships. The Leasing Consultant manages the leasing process from tours through move-in, supports renewals, promotes the community through marketing and social media, and follows up with prospective and current residents. The position also involves resident relations, accurate lease and application documentation, bookkeeping tasks, knowledge of the community and competitors, and collaboration on resident events. Other projects and activities may be assigned as needed. The position is performed in a typical office setting with regular outdoor exposure while touring the community. It requires daily mobility to tour, show, and inspect apartments, occasional travel for work, and a varied schedule that may include long or unusual hours, weekends, and holidays. The role may involve stressful and urgent situations, and attendance and punctuality are essential.

Requirements

At least one year of experience in sales, hospitality, and/or customer service.
Meet or exceed sales and customer service goals.
Work a varied schedule, including weekends and holidays as required.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Strong written and verbal communication skills.
Attendance and punctuality are essential.
Ability to perform the essential functions of the position, with or without reasonable accommodations.

Nice To Haves

Bachelor’s degree preferred.
Leasing and/or property management experience preferred.
Knowledge of OneSite and Yield Star preferred.
Bilingual Spanish is a plus.

Responsibilities

Manage the leasing process from tour to move-in, including closing the sale, completing lease documents, and inspecting units.
Showcase community features in relation to customers’ needs.
Support a smooth renewal process for existing residents through a customer-focused approach.
Use and develop creative marketing and social media strategies to increase property traffic.
Follow up with potential and current residents to support occupancy and retention goals.
Use problem-solving skills and sound judgment to handle unpredictable situations.
Maintain detailed knowledge of the community and competitors to provide prospective residents with relevant information.
Promote positive resident relations by responding courteously and promptly to resident needs and concerns.
Prepare lease documents, resident files, applications for approval, and related bookkeeping tasks with attention to detail.
Collaborate with team members to plan and organize resident events.
Assist with other projects and activities as needed.