Leasing Consultant | Camden Bay

Camden•Tampa, FL

About The Position

Leasing Consultants are Camden’s first impression to potential and current residents. They help ensure resident satisfaction while meeting leasing, retention, and occupancy goals. The role calls for excellent communication, creative problem-solving, and the ability to build lasting relationships and deliver exceptional customer service by understanding and anticipating customer needs. The position manages the leasing process from tour through move-in, supports renewals and resident relations, and uses marketing and follow-up to help meet community goals. It also involves preparing lease documents and resident records, coordinating resident events, and assisting with other projects as needed. The work is performed in a typical office setting, with daily outdoor exposure while touring the community. The schedule may vary and can include weekends, holidays, long hours, and occasional work-related travel.

Requirements

One year of experience in sales, hospitality, and/or customer service.
Meet or exceed sales and customer service goals.
Work a varied schedule, including weekends and holidays as required.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Strong written and verbal communication skills.
Ability to handle stressful, urgent, novel, and diverse work situations on a daily basis.
Mobility to tour, show, and inspect apartments, including climbing stairs.
Ability to travel periodically by automobile for work-related activities; airline, out-of-town, and/or overnight travel may also be required.
Attendance and punctuality are essential.
Ability to perform the essential functions of the position, with or without reasonable accommodations.

Nice To Haves

Bachelor’s degree preferred.
Leasing and/or property management experience preferred.
Knowledge of OneSite and Yield Star preferred.
Bilingual in Spanish is a plus.

Responsibilities

Manage the leasing process from tour to move-in, including closing the sale, completing lease documents, and inspecting units.
Showcase community features in relation to customers’ needs.
Support a smooth renewal process for existing residents.
Use and establish creative marketing and social media strategies to increase property traffic.
Follow up with potential and current residents to support occupancy and retention goals.
Use problem-solving skills and sound judgment to handle unpredictable situations.
Maintain accurate, detailed knowledge of the community and competitors to inform potential residents.
Promote positive resident relations by responding courteously and promptly to resident needs and concerns.
Prepare lease documents, resident files, applications for approval, and related bookkeeping tasks with attention to detail.
Collaborate with team members to plan and organize resident events.
Assist with other projects and activities as needed.