Leasing Consultant

MMG Management•Birmingham, AL

About The Position

The Leasing Consultant interacts with prospective and current residents to maximize occupancy and represents the company by communicating the benefits of the community. The role manages the leasing process from initial introduction through move-in and maintains communication with residents throughout their tenancy. The position supports leasing, marketing, resident relations, and community operations. It provides information about apartments and the community, schedules visits, assesses prospective residents’ needs and qualifications, explains lease terms and community policies, and follows up with prospects. The Leasing Consultant maintains accurate knowledge of pricing, vacancies, availability, and lease expirations; helps monitor advertising and market conditions; inspects vacant apartments for readiness; and works with the Property Manager on occupancy, property appearance, retention, and operational improvements. The role also prepares and organizes leasing and resident paperwork, maintains resident files, collects deposits, rent, and other move-related funds, and communicates service requests and unit status information to the Maintenance Department. It may involve assisting with resident activities, accompanying vendors or contractors, and transporting residents or prospects around the property or running errands.

Requirements

High school diploma or GED.
Clear, persuasive oral communication and the ability to listen, clarify, and respond informatively to questions.
Ability to prioritize and plan work, use time efficiently, and set goals and objectives.
Customer service skills, including responding promptly to customer needs, handling difficult situations, soliciting feedback, and meeting commitments.
Teamwork skills, including balancing individual and team responsibilities, giving and receiving feedback, and building group commitment.
Accuracy and thoroughness, responsiveness to feedback, and the ability to monitor work quality.
Ability to observe safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly.
Administrative skills, basic arithmetic, word processing, written and oral communication, and organizational skills.
Ability to calculate figures such as discounts, interest, commissions, proportions, and percentages, and apply fractions, percentages, ratios, and proportions to practical situations.
Understanding of and compliance with Fair Housing laws and standards.

Responsibilities

Perform leasing and marketing duties to support community occupancy.
Provide information about apartments and the community, schedule visits, assess prospective residents’ needs and qualifications, and explain lease terms and community policies.
Follow up with prospective residents after visits and maintain communication with residents throughout their tenancy.
Maintain current knowledge of rent and pricing, vacancies, apartment availability, lease expirations, and square footage.
Support marketing efforts, monitor advertisements and their effectiveness, maintain an advertising book and demographics, and gather information about markets and competitors.
Prepare monthly competitive survey reports analyzing local real estate market trends and conditions.
Monitor current and future vacancies, identify apartments that are slow to lease, and recommend responses to the Property Manager.
Inspect vacant apartments to ensure they are ready for prospective residents.
Maintain resident files and accurately prepare and organize applications, lease agreements, addenda, employment and credit checks, and move-in packets.
Collect security deposits, rent, and other funds associated with resident moves.
Complete service requests, communicate with the Maintenance Department, and communicate unit leased-status charges as needed.
Work with the Property Manager to maintain acceptable curb appeal and property appearance.
Conduct follow-up activity with residents, assist with retention and renewal programs, and help coordinate resident relations and activities.
Maintain open communication with the Property Manager and Maintenance Director or Supervisor.
Attend and participate in training seminars as requested.
Build rapport in the local business and residential communities.
Make recommendations to management regarding improvements to community operations.
Accompany vendors or contractors to resident apartments as needed.
Transport residents or prospective residents in a motorized vehicle around property grounds and run errands as necessary.
Represent the company professionally and perform other related duties as assigned or requested.