Leasing Consultant

The Scion Group•Mount Pleasant, MI

11d•Onsite

About The Position

The Leasing Consultant, referred to in the posting as an Experience Team Member (ETM), supports The Scion Group’s student-living communities and helps deliver an exceptional customer experience while building strong community partnerships. The role combines marketing, relationship building, administration, and customer service in a fast-paced, agile collegiate environment. It requires strong interpersonal and problem-solving skills and a strong work ethic. The position is based at the assigned property and includes daytime business hours and an after-hours on-call rotation. Candidates must be eligible to work in the United States; visa sponsorship is not available.

Requirements

Customer-centric mindset.
Agility and flexibility in a frequently changing environment.
Strong communication and interpersonal skills when working with a diverse population.
Reliability and self-discipline.
Availability to work during summer, holidays, and Turn periods.
Eligibility to work in the United States; the company is unable to sponsor visas.

Responsibilities

Prioritize interactions and communication with customers.
Provide tours of the community and its amenities.
Provide management with feedback about sales barriers and customer objections.
Carry out sales and engagement initiatives as directed by management.
Recommend local marketing opportunities and messaging.
Assist with social media and customer communications across various platforms.
Help plan, promote, and execute customer experience initiatives, engagement initiatives, and other marketing opportunities.
Represent the community positively and professionally, both in and out of the office.
Maintain knowledge of the community, local market, and policies.
Log, file, and retrieve customer packages.
Assist with opening, closing, and maintaining the office, clubhouse, grounds, and amenities, including general housekeeping.
Schedule and follow up on maintenance requests to support timely resolutions.
Maintain office organization and cleanliness.
Assist with after-hours lockout duties as required.