Leasing Consultant

Avenue5 Residential, LLC • Spring, TX

8d • $16 - $19

About The Position

Avenue5 Residential is seeking a Leasing Consultant to coordinate apartment rentals, move-ins, move-outs, and lease renewals. The role involves working directly with prospective and current residents to support occupancy, resident retention, and client satisfaction. The Leasing Consultant provides customer service, supports leasing and resident relations, maintains records and documentation, and coordinates with maintenance and property management. The position pays $16 to $18.50 per hour and offers a 20% housing discount. The schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m., with occasional Saturdays.

Requirements

• High school diploma.
• Excellent customer service and interpersonal skills, including the ability to relate to others.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Ability to communicate effectively and sensitively with all levels of management.
• Sensitivity in handling confidential matters.
• Ability to work independently, prioritize effectively, and maintain urgency in a fast-paced environment.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Ability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Valid driver’s license, clean driving record, and current auto insurance.
• Must comply with all safety requirements.
• Complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Nice To Haves

• At least one year of previous sales experience.
• One year of previous residential leasing experience.
• Experience with Yardi Voyager or an equivalent system.

Responsibilities

• Provide excellent customer service to prospective and current residents and promote a quality living experience.
• Generate and handle prospective-resident traffic, qualify prospects, lease apartments, prepare lease documentation, and complete move-in paperwork and processes.
• Keep model apartments ready for tours and orient prospective and current residents to the property.
• Process lease-renewal paperwork and deliver documentation to current residents monthly.
• Maintain accurate records of leasing traffic in the computer system and follow up with prospective residents by phone, mail, or email.
• Convert phone inquiries into scheduled property tours.
• Inspect apartments before move-ins and coordinate move-in and move-out needs and schedules with maintenance to ensure apartments are ready.
• Create and maintain confidential resident files, including reviewing move-in paperwork with new residents.
• Complete weekly leasing reports accurately and on time, and perform daily opening and closing procedures.
• Support resident relations during tenancy by ensuring requests are answered promptly and accurately.
• Shop competitive properties.
• Inspect buildings and grounds for safety and cleanliness and alert maintenance to repair needs.
• Assist with resident work-order requests and ensure work is completed promptly.
• Provide clerical support to management, including answering calls, filing, and processing property invoices as needed.
• May help plan and implement resident activities to support resident retention.
• Comply with company policies, health and safety requirements, and applicable laws.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• Paid time off, including 10 paid holidays, a community service day, and the employee’s birthday.
• Mentoring and professional development.
• Discounts, including a 20% housing discount.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED