Leasing Consultant

Stoa Group•Covington, LA

About The Position

Stoa Group is seeking a full-time Leasing Consultant for a luxury apartment community. The Leasing Consultant helps prospective residents find a home, supports current residents, and works closely with the property management team to provide an exceptional experience from initial contact through move-in and beyond. The role calls for strong communication, organization, creativity, and a genuine interest in helping people. The position combines leasing and sales, resident relations, administrative operations, and marketing and community engagement. The Leasing Consultant connects with prospects, conducts tours and leasing presentations, guides applicants through the leasing process, maintains accurate records, supports renewals and move-in and move-out activities, and helps foster resident satisfaction and retention. Some weekend work and flexible hours may be required based on business needs.

Requirements

Strong customer service and interpersonal skills.
Excellent verbal and written communication abilities.
Ability to multitask and manage competing priorities effectively.
Strong organizational and time-management skills.
Ability to work independently and as part of a team.
Professional and positive attitude.
Basic computer proficiency, including Microsoft Office applications.
Ability to work some weekends and flexible hours as business needs require.
All applicants must be authorized to work in the United States.

Nice To Haves

Previous leasing, sales, customer service, hospitality, or property management experience.
Experience working with property management software.
Experience conducting tours, sales presentations, or resident engagement activities.
Knowledge of Fair Housing regulations and leasing best practices.

Responsibilities

Connect with prospective residents by phone, appointment, email, and follow-up outreach.
Conduct community tours and present the property’s features, benefits, and value.
Build rapport with prospects, identify their housing needs, address objections, and guide them through the leasing process.
Convert leads into signed leases and help achieve occupancy goals.
Provide exceptional customer service and serve as a knowledgeable resource for residents and prospects.
Build relationships that promote resident satisfaction and retention; assist with questions, concerns, and leasing-related requests.
Manage lease applications, verify applicant information, ensure documentation is complete and accurate, and communicate application results.
Maintain accurate prospect, resident, rental activity, and inventory records.
Assist with lease renewals and resident retention programs.
Support move-in and move-out inspections and documentation.
Process and track service requests and ensure appropriate follow-up.
Participate in outreach marketing, branding, social media, resident communications, and promotional activities as needed.
Plan and facilitate resident events and community-building activities to encourage engagement and retention.