Leasing Consultant

BH Management Services, LLC•Lenexa, KS

60d•Onsite

About The Position

The Leasing Consultant responds to inquiries and leads from prospective clients to identify potential renters, market and lease apartments, and renew leases in accordance with company standards and Fair Housing guidelines. The role provides excellent customer service and represents the company professionally and courteously, while supporting the daily marketing, administrative, and financial operations of the property under the direction of the Community Manager. The Leasing Consultant maintains knowledge of the community, local competitors, leasing procedures, available floor plans, promotions, and incentives. The position includes preparing and processing lease applications and contracts, inspecting units and community areas, using third-party online leasing programs, and accurately recording and responding to prospect and resident communications. The employee also assists with move-out inspections, notices, community communications, and daily property inspections.

Requirements

Previous experience in a customer-facing or customer service role.
Demonstrated sales and closing skills.
Excellent organizational and communication skills.
Ability to work with a diverse group of people.
Where required by law, hold a state leasing license or be able to obtain the required license(s) within the timeframe required by law.
Ability to meet the physical demands of the role, including continual movement; standing, walking, bending, stooping, crawling, and climbing stairs; exposure to all weather conditions; and lifting at least 20 pounds.

Responsibilities

Support the daily marketing, administrative, and financial operation of the property under the direction of the Community Manager.
Maintain knowledge of the community and local competitors’ specials and floor plans, as well as leasing units and documents in accordance with company standards and Fair Housing guidelines.
Process lease application paperwork for Community Manager approval and prepare new lease contracts.
Inspect target and show units before greeting and touring prospects, including vacant or model units and common and amenity areas.
Inspect pre-leased apartments before move-in and promptly communicate concerns to the Service Manager or Community Manager.
Understand, use, and promote third-party online leasing programs appropriately.
Log prospect information and notifications accurately and on time in the property management software.
Check, respond to, and document community and individual emails, voicemails, and text messages.
Stay current on promotions and leasing incentives.
Assist with completing the Move Out Vacant Inspection Checklist (MOVIC) accurately and by the company deadline.
Post notices to vacate and other community communications, if applicable.
Assist with daily community inspections to ensure community policies are followed and address issues, if applicable.
Perform other duties as assigned.