Leasing Consultant

Brookfield Properties•Garland, TX

11d•Onsite

About The Position

Leasing Consultants create a positive and lasting impression on visitors, prospective residents, and residents by providing a welcoming, customer-focused leasing experience. They manage their own success by achieving leasing goals, including occupancy and rent growth, building rapport, managing leads in the CRM, scheduling tours, showing apartments, and encouraging prospects to apply. The role helps prospective residents find a home in the community and supports a positive resident experience. The position involves customer service, sales, and leasing administration. Consultants guide prospects through applications, screening, leasing, and move-in; communicate information about communities and apartments; conduct personalized tours; follow up with prospects; and collaborate with onsite teams to meet occupancy goals. They also manage resident leasing requests, prepare leases, maintain required documentation, and inspect apartments before move-in. The schedule is flexible and includes evenings and weekends, with regular days off between Monday and Friday.

Requirements

High school diploma or GED.
At least 1 year of sales and customer service experience, including achieving sales goals in a fast-paced environment.
Demonstrated success in goal setting and achievement and in following a sales process.
Knowledge of federal and state apartment housing laws and adherence to Fair Housing laws and leasing policies and procedures.
High energy, customer-service and sales orientation, reliability, attention to detail, and self-motivation.
Ability to work well with diverse individuals and maintain a customer-focused approach and professional appearance.
Strong written and verbal interpersonal communication skills.
Skills in fair housing laws, affordable housing programs, Microsoft Office, personal accountability, persuasion, and closing sales techniques.
Ability to work evenings and weekends; regular days off will fall between Monday and Friday.
Valid driver's license, if required by the property.

Nice To Haves

Associate degree in Customer Service or Hospitality.
1–2 years of leasing experience in multifamily property management.
Proficiency with Yardi CRMIQ.

Responsibilities

Deliver excellent service to prospective and current residents and guide prospects through the leasing experience.
Handle calls, emails, chats, and texts, and encourage prospects to submit applications.
Support applicants through application, screening, leasing, and move-in, including related paperwork.
Communicate detailed information about the community and apartments to prospects.
Conduct informative, personalized tours and show apartments to generate interest and secure leases.
Use effective sales techniques to close leases and highlight community quality and apartment-home lifestyle.
Work with the onsite team to achieve occupancy goals and objectives.
Maintain knowledge of apartments, amenities, local attractions, rental rates, and competitor promotions.
Monitor and qualify inbound leads, follow up after tours, and complete leasing and move-in procedures.
Manage prospect and resident interactions and assigned tasks in the CRM within required time frames.
Handle existing-resident leasing requests, including lease breaks, roommate additions, and unit transfers.
Run applications, communicate screening results, prepare and send leases, and collect required information and documents.
Inspect apartments before move-in and coordinate outstanding items with the maintenance team.
Maintain a favorable and professional image of the community.
Work a flexible schedule that includes evenings and weekends.