Leasing Consultant

VPM Management, Inc•Costa Mesa, CA

11d•$20 - $25•Onsite

About The Position

The Leasing Consultant is a full-time, Monday–Friday position at Harbor Village Apartments in Costa Mesa, California. The role provides information about the apartment community, addresses residents’ needs, supports resident retention, and promotes a community atmosphere. The Leasing Consultant is the first point of contact for prospective and current residents and assists the Property Administrator with administrative functions and duties. The position involves responding to prospective residents, conducting property and apartment tours, explaining rental terms and rates, processing applications and lease documents, and supporting residents and community activities. It also includes maintaining resident files and property records, preparing operational reports and move-in materials, handling maintenance requests, and using property management software to track tenant information, lease agreements, and financial transactions.

Requirements

Previous leasing or customer service experience in property management or real estate.
Strong communication and public relations skills, with a professional and courteous manner.
Good organizational skills and attention to detail.
Ability to walk long distances and navigate stairs with ease.
Proficiency with basic computer applications, including property management software and 10-key.
Ability to build trust and deliver outstanding service in a community setting.
Sales and negotiation skills to support leasing goals and occupancy rates.
Ability to read and comprehend written instructions from the Property Administrator and/or Regional Supervisor.
Ability to demonstrate proficiency with property management software and use it to support daily operations.
Ability to give direction, adapt to change, establish relationships, anticipate roadblocks, and work in a team environment.
Self-motivation and ability to complete assigned tasks, multitask, and prioritize.
Ability to communicate clearly in English with coworkers, residents, vendors, and local agencies.
Ability to complete tasks requiring overhead work.
Ability to learn and adapt to property management software systems.
Ability to lift, push, and pull up to 15 lbs, and lift and carry materials weighing up to 15 lbs.
Ability to push, pull, bend, and reach constantly; walk and stand constantly; and walk up and down stairs safely frequently.

Nice To Haves

Knowledge of HUD, TCAC, Section 8, Fair Housing, and tenant/landlord laws.

Responsibilities

Answer telephone calls and respond to prospective residents’ questions about lease terms and community features.
Tour the property and vacant apartments with prospective residents, highlighting the benefits of living in the community.
Provide accurate information about rental rates, deposits, and lease terms in accordance with company policies.
Collect and process rental applications, deposits, and lease agreements while maintaining compliance with company standards.
Help retain current residents and respond promptly to their needs to promote a positive community atmosphere.
Prepare move-in packages, traffic reports, and availability updates.
Handle maintenance requests accurately and ensure timely completion for residents.
Prepare notices and legal packages, and assist with community activities, newsletters, and resident engagement efforts.
Maintain resident files, reports, and inspection checklists accurately.
Perform additional office and administrative duties as assigned by the Property Administrator and Regional Supervisor.
Use property management software to track tenant information, lease agreements, and financial transactions.
Manage and update property records in digital systems to ensure accuracy and compliance.
Adhere to company policies and procedures and applicable industry laws.
Build relationships, adapt to change, anticipate roadblocks, and work effectively in a team environment.
Complete assigned tasks, multitask, and prioritize responsibilities.