Leasing Consultant

Gates Hudson & Associates•Harrisonburg, VA

12d•$18 - $22•Onsite

About The Position

Gates Hudson, a full-service property management company, is seeking a Leasing Consultant to join one of its residential communities. The role is suited to someone who is customer-focused, detail-oriented, and energized by sales and relationship-building. The Leasing Consultant helps prospective residents find a home while contributing to an onsite team.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills.
Ability to build rapport quickly with prospects and residents.
Strong customer service mindset and attention to detail.

Nice To Haves

Two or more years of leasing experience.
Previous customer service, sales, or hospitality experience.
Self-motivated and goal-oriented.
Ability to work effectively in a team environment.

Responsibilities

Greet and tour prospective residents, qualify their needs, and present the community and available apartments professionally.
Highlight apartment features, amenities, and benefits to support leasing goals.
Manage leads proactively, document tours, and complete leasing paperwork accurately and promptly.
Review notices to vacate and make every reasonable effort to retain residents.
Answer phone calls and in-person inquiries from prospects and residents.
Address resident questions, concerns, and service requests promptly and professionally.
Follow up with residents about completed maintenance requests to ensure satisfaction.
Promote goodwill among residents, coworkers, vendors, and contractors through a positive, service-oriented attitude.
Keep the leasing office, tour routes, common areas, amenities, and model units clean, organized, and ready for tours.
Walk vacant and rent-ready units to confirm their availability and presentation standards.
Conduct move-in and move-out inspections with residents.
Implement and uphold community policies and procedures.
Stay informed about local market conditions and trends.
Share ideas with the Property Manager to improve marketing efforts and resident satisfaction.
Assist with planning and hosting resident events as directed.
Be available on weekends, when most prospect tours occur.