Leasing Consultant

The Morgan Group•Tarpon Springs, FL

12d

About The Position

The Leasing Consultant supports the leasing and day-to-day operations of a multifamily community. The role guides prospective residents through the leasing process, from initial introduction through move-in, while providing customer service to residents and helping maintain Morgan’s community standards. The consultant also stays informed about the community, its competition, and the surrounding market; participates in resident activities; completes required training; and collaborates with on-site and cross-department colleagues. The position reports to the Assistant Community Manager when the Community Manager is absent and may require overtime to meet customer-service standards.

Requirements

Ability to read, write, and understand English.
Valid driver’s license, vehicle insurance, and car registration if driving for business purposes.
Ability to perform the physical activities and meet the physical requirements described, including standing, bending, stooping, squatting, kneeling, climbing stairs, pushing or pulling, reaching, gripping, typing, and handling supplies.
Ability to lift and carry items, with assistance often used for items exceeding 50 pounds.
Ability to communicate by telephone and in person with staff, residents, vendors, and others, and to communicate in writing with residents, staff, vendors, corporate personnel, and prospects.
Ability to work indoors and frequently outdoors in all weather conditions, with occasional exposure to paint fumes, solvents, or adhesives and use of required personal protective equipment.
Willingness to work overtime as necessary.

Responsibilities

Follow Morgan’s leasing, marketing, management and operations, maintenance, and emergency procedures, as well as the Team Member Handbook.
Answer phone calls, follow up with prospective residents, and enter information into the appropriate system.
Greet clients and tour apartments, lease apartments, and promote the community’s products and services.
Manage the leasing process from the initial introduction through resident occupancy.
Inspect apartments before move-in to ensure they meet Morgan’s standards.
Prepare and complete leasing paperwork, including leases.
Obtain move-in keys, remote, and parking permit before the resident’s move-in date.
Respond to resident requests, help resolve resident problems, and create service requests.
Complete recommended Grace Hill classes and attend required company training.
Maintain knowledge of the community and its competition, and stay informed about the local submarket and broader market, including nearby businesses and retail, hiring trends, and new construction.
Prepare weekly and/or monthly market surveys.
Participate in resident functions and other Morgan-sponsored resident activities.
Report to the Assistant Community Manager when the Community Manager is absent.
Work overtime as necessary to meet Morgan’s customer-service standards.
Build relationships with colleagues in the department and across Morgan departments, including on-site property management personnel.
Perform other tasks assigned by a supervisor that are not listed as essential job functions.

Benefits

Advancement opportunities
Training
Low-cost medical, dental, and vision coverage
Flexible Spending Accounts for medical and limited-purpose expenses
Health Savings Account
Voluntary life insurance
Long-term disability insurance
Company-paid life insurance
Company-paid short-term disability insurance
401(k), traditional and Roth, with company match
Employee Assistance Program
Paid time off, including vacation, sick leave, floating holidays, bereavement leave, and a holiday schedule
Referral bonus program
Leasing and renewal bonuses