Leasing Consultant

CYPRESSBROOK MULTIFAMILY MANAGEMENT LP•Conroe, TX

13d

About The Position

Cypressbrook Multifamily Management is seeking a high-energy, service-driven Leasing Consultant to support occupancy and resident relations through professional leasing and administrative work. The role involves engaging prospective residents, demonstrating apartments and community features, processing applications and leases, maintaining leasing records, supporting marketing and resident-retention efforts, and coordinating follow-up on apartment readiness and maintenance issues. The position requires compliance with Fair Housing regulations, participation in training on applicable laws, and a professional, customer-focused approach. The position reports to the Property Manager, Leasing Director, or Regional Manager.

Requirements

High school diploma or equivalent required.
Fair Housing Certification, or willingness to obtain it before leasing activity or interacting with prospective residents.
Two years of relevant customer-service experience; the posting also lists two or more years of customer service or leasing experience as preferred.
Strong oral and written communication and interpersonal skills.
Ability to work a flexible schedule, including evenings and weekends as needed.
Ability to pass a background check and drug screening.
Proficiency with Microsoft Office, including Word and Outlook, and ability to operate a telephone, personal computer, keyboard, and community software.
Positive attitude and ability to maintain a professional demeanor and appearance throughout the workday.
Ability to support and contribute to the community team.
Ability to diffuse and respond to customer concerns to avoid escalation.
Compliance with expectations in the employee handbook.

Nice To Haves

Some college preferred.
Leasing experience.
Experience with property management software.

Responsibilities

Greet prospective residents, demonstrate units, and highlight community features to close leases.
Complete and process rental applications, background checks, and lease agreements in accordance with Fair Housing regulations.
Respond to phone calls, emails, and walk-in traffic in a timely and professional manner.
Update availability, follow up with prospects, and maintain guest cards and leasing records.
Monitor apartment readiness for move-ins and conduct inspections as needed.
Participate in marketing efforts, neighborhood outreach, and competitor market surveys.
Assist with planning and hosting resident events and retention initiatives.
Maintain accurate records in the property management system and assist with administrative tasks.
Report maintenance issues and follow up on service requests to support resident satisfaction.
Participate in training to comply with new or existing laws.
Support the community team and respond to customer concerns in a way that helps prevent escalation.