Leasing Consultant (Affordable) - Portland

Thrive Communities•Portland, OR

16h•Onsite

About The Position

Thrive Communities is seeking a Leasing Consultant for their Affordable housing properties in Portland. The company focuses on being a trusted partner in property management, delivering outstanding results, inspiring associate engagement, and elevating living experiences for residents. They pride themselves on cultivating award-winning workplaces that foster connection, compassion, and fun, believing that happy associates lead to happy residents. Thrive's approach is boutique yet at-scale, aiming to build flourishing communities by hiring strong associates. Their values are to Do the Right Thing, Do Work to be Proud Of, and Be a Great Place to Work. They have been voted one of Washington and Portland's best workplaces for several consecutive years.

Requirements

1+ year working in customer service
1+ year prior sales or leasing experience
Basic computer skills with the ability to learn/navigate software systems
Ability to effectively communicate in person, via phone, and through virtual platforms.

Nice To Haves

Familiarity with affordable housing programs such as LIHTC, MFTE, Section 8 preferred
Prior experience in property management or similar industry is a plus
NALP Certification, or other NAAEI credential, is a plus
Yardi/CRM and OnSite experience is a plus
Highly detail oriented with the ability to provide accurate and timely reports and information.
Comfortable working in a fast-paced, customer service-oriented environment.
Strong understanding of industry terms.
Ability to interpret and understand tenant file information and complex documents such as regulatory agreements and program regulations.
Ability to de-escalate conflict and remain calm and courteous at all times.
Kind, thorough, and clear in communication with residents, vendors, subordinates, home office departments, ownership, and leadership.
Respectful and understanding of diverse, cultural and socio-economic backgrounds.
Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity.
Performs duties under pressure and with the ability to meet competing deadlines.
Takes instructions and feedback from supervisors and is able to follow direction, learn, and grow with a positive outlook.
Exercises strong problem-solving skills.
Interacts with co-workers, supervisors, guests, and the public in a professional and pleasant manner.
Strong time management, organizational, and prioritization skills.
Strong attention to resident satisfaction and retention.
Ability to read, write, speak and comprehend English using correct grammar and punctuation.

Responsibilities

Maintains a professional yet friendly atmosphere in the leasing office and other areas where prospective residents and residents meet.
Inspects models and market ready vacancies daily to ensure cleanliness.
Performs cleaning and staging as needed.
Conducts all business in accordance with Thrive policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
Answers incoming phone calls and handles each call accordingly, whether it is a prospect call, irate resident, service request, etc.
Transfers calls to assistant manager or Community Manager when appropriate.
Greets prospective residents, qualifies, determines needs and preferences, professionally presents community and specific apartments while communicating features and benefits.
Maintains awareness of local market conditions and trends.
Contributes ideas to the manager for marketing property and for improving resident satisfaction.
Maintains a lease closing ratio at a level appropriate for the property and submarket.
Responds to inquiries in the Customer Relationship Management (CRM) system in accordance with Thrive expectations.
Sets out A-Boards and balloons at property entrances daily.
Posts regularly on online advertising sites such as Craigslist and Weblisters as instructed.
Correctly completes all lease applications, assists with application verification and notifies prospective residents of results.
Ensures lease applications meet the appropriate affordability requirements.
Types miscellaneous resident communication as needed.
Complete all lease paperwork including related addenda and accepts rents and deposits in compliance with LIHTC, MFTE or other affordable program requirements.
Completes Guest Card information form on all prospects, sends thank-you notes and performs follow- up.
Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff.
Inspects move-outs and vacancies.
Inventories office supplies on periodic basis.
Reports needs to Community Manager.
Organizes and files appropriate reports, leases and paperwork.
Attends property and Thrive trainings and meetings as requested.
Performs any additional duties assigned by the Leasing Manager, Assistant Manager, Community Manager or Regional Manager

Benefits

34 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, Paid Birthday)
Employer matched 401k retirement plan
Leasing & Renewal Commission eligible
$0 premium medical, dental, and vision insurance effective 1st of the month following your start date
Fully covered Long-term disability insurance for associates
Fully covered life insurance policy for associates with supplemental life insurance options
24/7 Everyday Assistance Program (EAP)
Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
Pet Insurance discounts
Parking & Transit Commuter Benefits
Annual professional development reimbursement
Training opportunities and career progression/growth plans
Company-wide parties and events