Leasing Community Intern

Cardinal Group Companies•Eugene, OR

About The Position

The Leasing Community Intern delivers high-quality customer service to residents and prospective residents, collaborates with the community team, and supports efforts to achieve full occupancy through resident retention, leasing available apartments, and pre-leasing future availability. This is a temporary, non-exempt position compensated hourly, with eligibility for bonuses. Interns are expected to work approximately 20 hours per week, including evenings and weekends, and may have on-call duties such as handling lock-outs and conducting nightly rounds. Interns must re-apply annually; previous employment does not guarantee rehire. The role includes administrative front desk duties, leasing and application paperwork, maintaining accurate lease files, helping plan community events, and assisting with community projects. Interns participate in required leasing and company training, pass third-party leasing shops, and earn Cardinal Way of Leasing certification. The position works both inside and outside apartment buildings, throughout the property and its amenities, with frequent exposure to outdoor elements and potentially unpleasant or hazardous conditions. The role requires accessing all areas of the property in varied weather, occasional local travel, and physical activity including standing, walking, climbing, stooping, squatting, reaching, and lifting or moving up to 40 pounds. Reasonable accommodations may be made for individuals with disabilities.

Requirements

High school diploma or equivalent.
Be enrolled in a degree program at an accredited college or university and take at least 6 credit hours.
Have completed at least one year at the enrolled accredited college or university.
Maintain a minimum cumulative GPA of 2.5; GPA is verified annually.
Be a current or future leaseholder of the community.
Live on the designated community floor, as assigned by the Community Manager, in accordance with community guidelines.
Be able to lift up to 40 pounds.
Have a valid driver's license.
Be available to work approximately 20 hours per week, including evenings and weekends.
Be able to embody Cardinal Culture and Cardinal's Core Values.

Nice To Haves

Preferred career experience includes assistant, administrative assistant, receptionist, leasing consultant, real estate assistant, or leasing experience.

Responsibilities

Provide high-quality customer service and act as an ambassador for Cardinal by working to ensure customer satisfaction.
Perform administrative front desk tasks and duties.
Participate in Cardinal Way of Leasing training as required.
Use the Cardinal Way of Leasing to greet prospective clients, answer incoming leasing calls, identify needs and preferences, present the community and apartments professionally, use feature-and-benefit selling, close sales, and follow up.
Complete lease applications and lease file paperwork.
Pass third-party leasing shops and become Cardinal Way of Leasing certified.
Maintain accurate lease file documentation in accordance with company policy and participate in lease file audits as assigned by the Community Manager.
Maintain a clean tour path to create a positive first impression of the community.
Demonstrate a positive and professional attitude with team members, residents, prospective residents, and vendors.
Participate in and assist with planning community events.
Assist with additional community projects as assigned by the Community Manager.
Participate in Cardinal U training as required.
Perform on-call duties, including lock-outs and nightly rounds.
Work evenings and weekends.