Leasing Community Intern

Cardinal Group Companies•Fairfax, VA

23h

About The Position

The Leasing Community Intern (LCI) provides high-quality customer service to residents and prospective residents and collaborates with the community team. The role supports the goal of 100% occupancy through resident retention, leasing available apartments, and pre-leasing future availability. It is a temporary, non-exempt position with an hourly rate and eligibility for bonuses. The intern performs administrative and front-desk duties, applies the Cardinal Way of Leasing, completes lease applications and files, maintains accurate documentation, and helps keep tour paths clean. The position also involves community events and projects, required training and certification, and on-call responsibilities such as lock-outs and nightly rounds. Interns work approximately 20 hours per week, including evenings and weekends, and must re-apply for the role annually.

Requirements

High school diploma or equivalent.
Be enrolled in a degree program at an accredited college or university with a minimum of 6 credit hours.
Have completed at least one year at the enrolled accredited college or university.
Maintain a minimum 2.5 cumulative GPA; GPA is verified annually.
Be a current or future leaseholder of the community.
Live on a designated community floor as assigned by the Community Manager and in accordance with community guidelines.
Be able to lift up to 40 pounds.
Have a valid driver's license.
Be available to work approximately 20 hours per week, including evenings and weekends.
Demonstrate the Cardinal Culture and Cardinal's Core Values.

Nice To Haves

Preferred career experience in assistant roles, administrative assistance, reception, leasing consultation, real estate assistance, or leasing.

Responsibilities

Provide high-quality customer service and act as an ambassador for Cardinal by working to ensure customer satisfaction.
Perform administrative front-desk tasks and duties.
Participate in Cardinal Way of Leasing training and Cardinal U training as required.
Use the Cardinal Way of Leasing to greet prospective clients, answer leasing calls, determine needs and preferences, present the community and apartments, use feature-benefit selling, close sales, and follow up.
Complete lease applications and lease file paperwork.
Pass third-party leasing shops and become Cardinal Way of Leasing certified.
Maintain accurate lease file documentation in accordance with company policy and participate in lease file audits as assigned by the Community Manager.
Maintain the cleanliness of the tour path.
Maintain a positive and professional attitude with team members, residents, prospective residents, and vendors.
Participate in and assist with planning community events.
Assist with additional community projects as assigned by the Community Manager.
Fulfill on-call responsibilities, including lock-outs and nightly rounds.
Work evenings and weekends.