Leasing Community Intern

Cardinal Group Career•Allendale, MI

4d•Onsite

About The Position

The Leasing Community Intern provides high-quality customer service to residents and prospective residents, collaborates with the community team, and helps achieve full occupancy by retaining residents, leasing available apartments, and pre-leasing future availability. The intern performs administrative and front-desk duties, follows the Cardinal Way of Leasing, completes leasing paperwork, and helps maintain an inviting community. The position is temporary and non-exempt, with hourly pay and bonus eligibility. It is scheduled for approximately 20 hours per week and requires evening and weekend availability, on-call duties, and residence on a designated community floor. Interns must reapply annually; prior employment does not guarantee rehire. The role works both inside and outside apartment buildings and throughout the property, including amenities. It may involve exposure to unpleasant or hazardous weather, temperatures, odors, and landscape conditions. Rare local travel may be required to assist properties or attend training. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

High school diploma or equivalent.
Enrollment in a degree program at an accredited college or university, with at least six credit hours.
Completion of at least one year at the enrolled accredited college or university.
Maintain a minimum cumulative GPA of 2.5; GPA is verified annually, and failure to maintain the minimum may result in probation, suspension, or release from the position.
Be a current or future leaseholder of the community.
Live on a designated community floor as assigned by the Community Manager and in accordance with community guidelines.
Valid driver’s license.
Ability to lift, carry, push, pull, or maneuver up to 40 pounds.
Ability to work approximately 20 hours per week and be available evenings and weekends.
Ability to embody Cardinal Culture and Cardinal’s Core Values.
Ability to physically access all exterior and interior parts of the property and amenities and work indoors and outdoors in all weather conditions.
Ability to use hands to finger, type, handle, or feel; talk and hear; stand, walk, reach, climb, stoop, or squat. Specific vision abilities include close, distance, color, peripheral, and depth perception, and adjustment of focus.

Nice To Haves

Preferred career experience in assistant, administrative assistant, receptionist, leasing consultant, real estate assistant, or leasing roles.

Responsibilities

Provide customer service and act as an ambassador for Cardinal, working to ensure customer satisfaction.
Perform administrative and front-desk tasks.
Participate in required Cardinal Way of Leasing training and Cardinal U training.
Greet prospective clients, answer leasing calls, determine needs and preferences, present the community and apartments, use feature-benefit selling, close sales, and follow up.
Complete lease applications and lease-file paperwork.
Pass third-party leasing shops and become Cardinal Way of Leasing certified.
Maintain accurate lease-file documentation and participate in lease-file audits as assigned by the Community Manager.
Maintain a clean tour path and positive first impression of the community.
Maintain a positive and professional attitude with team members, residents, prospective residents, and vendors.
Participate in and assist with planning community events.
Assist with community projects as assigned by the Community Manager.
Perform on-call duties, including lock-outs and nightly rounds.
Work evenings and weekends.
Follow other instructions and perform related duties as assigned by the Team Leader.