Leasing Community Intern

Cardinal Group Career•West Lafayette, IN

2d•Onsite

About The Position

The Leasing Community Intern provides high-quality customer service to residents and prospective residents, collaborates with the community team, and supports efforts to maintain full occupancy through resident retention, leasing available apartments, and pre-leasing future availability. The role includes leasing, administrative, customer-service, community-event, and property-support duties. Interns are temporary, non-exempt employees, are eligible for hourly compensation and bonus, and are scheduled for approximately 20 hours per week. Evening and weekend availability is required, including on-call responsibilities such as lock-outs and nightly rounds. The intern must be enrolled in an accredited college or university degree program, have completed at least one year there, maintain at least a 2.5 cumulative GPA, and be a current or future leaseholder at the community. The intern must live on a designated community floor as assigned by the Community Manager. Community Interns must reapply annually; previous employment does not guarantee rehiring. The role is performed both inside and outside apartment buildings and throughout the property, including amenities. It involves exposure to weather and other potentially unpleasant or hazardous outdoor conditions. The position requires frequent standing, walking, reaching, climbing, stooping or squatting, and the ability to access all areas of the property. The employee must be able to handle, push, pull, lift, carry, or maneuver up to 40 pounds. Rare local travel may be required to assist other properties or attend training.

Requirements

High school diploma or equivalent.
Enrollment in a degree program at an accredited college or university, with at least six credit hours.
At least one year completed at the enrolled accredited college or university.
Maintain a minimum 2.5 cumulative GPA; GPA is verified annually. Failure to maintain the minimum may result in probation, suspension, or release from the Community Intern position.
Must be a current or future leaseholder of the community.
Must live on a designated community floor as assigned by the Community Manager.
Valid driver’s license.
Available to work approximately 20 hours per week, including evenings and weekends.
Ability to lift, carry, push, pull, or maneuver up to 40 pounds and physically access all interior and exterior areas of the property and amenities.
Ability to work indoors and outdoors in all weather conditions, including rain, snow, heat, hail, wind, and sleet.
Ability to use hands to finger, type, handle, or feel; talk and hear; stand, walk, reach, climb, stoop, or squat; and meet the stated vision requirements.
Ability to embody Cardinal’s culture and core values.
Ability to perform other related duties as assigned.

Nice To Haves

Preferred career experience: Assistant, Administrative Assistant, Receptionist, Leasing Consultant, Real Estate Assistant, or Leasing.

Responsibilities

Deliver high-quality customer service and act as an ambassador for customer satisfaction.
Perform administrative front-desk tasks and duties.
Participate in required Cardinal Way of Leasing training and use its leasing practices: greet prospective clients, answer incoming leasing calls, determine needs and preferences, present the community and apartment homes, use feature-benefit selling, close sales, and follow up.
Complete lease applications and lease-file paperwork.
Pass third-party leasing shops and become Cardinal Way of Leasing certified.
Maintain accurate lease-file documentation in accordance with company policy and participate in lease-file audits as assigned by the Community Manager.
Maintain cleanliness of the tour path.
Demonstrate a positive and professional attitude with team members, residents, prospective residents, and vendors.
Participate in and assist with planning community events.
Assist with additional community projects as assigned by the Community Manager.
Participate in required Cardinal U training.
Perform on-call responsibilities, including lock-outs and nightly rounds.
Work required evening and weekend shifts.