Leasing Community Intern

Cardinal Group Career•Ann Arbor, MI

2d•Onsite

About The Position

The Leasing Community Intern delivers high-quality customer service to residents and prospective residents, works collaboratively with the community team, and supports efforts to achieve full occupancy through resident retention, leasing available apartments, and pre-leasing future availability. The role includes leasing, administrative, customer-service, community-event, and property-support duties. Interns participate in required Cardinal Way of Leasing and Cardinal U training and must pass third-party leasing shops and become Cardinal Way of Leasing certified. Community Interns must reapply annually; prior employment does not guarantee rehire. The role is temporary and non-exempt, offers an hourly rate with bonus eligibility, and is scheduled for approximately 20 hours per week.

Requirements

High school diploma or equivalent.
Currently enrolled in a degree program at an accredited college or university, with at least 6 credit hours.
Completed at least one year at the enrolled accredited college or university.
Maintain a minimum cumulative GPA of 2.5; GPA is verified annually.
Be a current or future leaseholder of the community.
Live on the designated community floor, as assigned by the Community Manager and in accordance with community guidelines.
Have a valid driver’s license.
Able to lift, carry, push, pull, or maneuver up to 40 pounds.
Available to work approximately 20 hours per week, including evenings and weekends.
Ability to embody Cardinal Culture and Cardinal’s Core Values.
Ability to physically access all exterior and interior parts of the property and amenities and work inside and outside in all weather conditions.
Ability to perform duties requiring use of hands, talking and hearing, standing, walking, reaching, climbing, stooping, and squatting; required vision abilities include close, distance, and color vision, peripheral vision, depth perception, and adjusting focus.

Nice To Haves

Experience as an Assistant, Administrative Assistant, Receptionist, Leasing Consultant, Real Estate Assistant, or in Leasing.

Responsibilities

Provide consistently high-quality customer service to residents and prospective residents.
Perform administrative front-desk tasks and duties.
Participate in required Cardinal Way of Leasing training and use its leasing process to greet prospective clients, answer leasing calls, identify needs and preferences, present the community and apartments, use feature-and-benefit selling, close sales, and follow up.
Complete lease applications and lease-file paperwork.
Pass third-party leasing shops and become Cardinal Way of Leasing certified.
Maintain accurate lease-file documentation, in accordance with company policy, and participate in audits as assigned by the Community Manager.
Maintain a clean tour path for prospective residents.
Demonstrate a positive and professional attitude with team members, residents, prospective residents, and vendors.
Participate in and assist with planning community events.
Assist with additional community projects as assigned by the Community Manager.
Participate in required Cardinal U training.
Fulfill on-call responsibilities, including lock-outs and nightly rounds.
Work evenings and weekends.
Reapply annually for the Community Intern position.