Leasing Community Intern

Cardinal Group Career•Fairfax, VA

About The Position

The Leasing Community Intern delivers high-quality customer service to residents and prospective residents, collaborates with the community team, and supports efforts to maintain full occupancy through resident retention, leasing available apartments, and pre-leasing future availability. The role includes administrative and front desk work, leasing activities, community events, and other projects assigned by the Community Manager. Interns participate in required leasing and company training, and must pass third-party leasing shops and earn Cardinal Way of Leasing certification. This is a temporary, non-exempt position scheduled for approximately 20 hours per week. Interns are required to work evenings and weekends and have on-call duties such as lock-outs and nightly rounds. Interns must be current or future leaseholders at the community and live on a designated community floor. They must re-apply annually; prior employment does not guarantee rehiring. The role involves working indoors and outdoors throughout the property, including apartment buildings and amenities, with frequent exposure to potentially unpleasant or hazardous weather, temperatures, odors, and landscape conditions. Physical duties include standing, walking, using hands, reaching, climbing, stooping, squatting, accessing all areas of the property, and pushing, pulling, lifting, carrying, or maneuvering up to 40 pounds. Rare local travel may be required to support properties or attend training.

Requirements

High school diploma or equivalent.
Be enrolled in a degree program at an accredited college or university and have completed at least one year there.
Maintain a minimum cumulative GPA of 2.5; GPA is verified annually.
Be a current or future leaseholder of the community.
Live on a designated community floor as assigned by the Community Manager and in accordance with community guidelines.
Have a valid driver’s license.
Be available to work approximately 20 hours per week, including evenings and weekends.
Be able to lift, carry, or maneuver up to 40 pounds.
Ability to embody the Cardinal Culture and Cardinal’s Core Values.
Ability to perform the physical and environmental demands described for the position.

Nice To Haves

Preferred career experience includes Assistant, Administrative Assistant, Receptionist, Leasing Consultant, Real Estate Assistant, or Leasing roles.

Responsibilities

Provide high-quality customer service and act as an ambassador for Cardinal, working to ensure customer satisfaction.
Perform administrative and front desk tasks.
Participate in Cardinal Way of Leasing training and use its methods to greet prospective clients, answer leasing calls, determine needs and preferences, present the community and apartments, explain features and benefits, close sales, and follow up.
Complete lease applications and lease file paperwork.
Pass third-party leasing shops and become Cardinal Way of Leasing certified.
Maintain accurate lease file documentation in accordance with company policy and participate in lease file audits as assigned by the Community Manager.
Keep the tour path clean to support a positive first impression.
Maintain a positive and professional attitude with team members, residents, prospective residents, and vendors.
Participate in and help plan community events.
Assist with additional community projects as assigned by the Community Manager.
Participate in Cardinal U training as required.
Perform on-call duties, including lock-outs and nightly rounds.
Work evenings and weekends.
Support resident retention, leasing current availability, and pre-leasing future availability to help achieve full occupancy.