Leasing Community Intern

Cardinal Group Companies•Lubbock, TX

6d•Onsite

About The Position

The Leasing Community Intern provides high-quality customer service to residents and prospective residents while working collaboratively with the community team. The role supports the community’s occupancy goals through resident retention, leasing available apartments, and pre-leasing future availability. It includes front desk and administrative duties, leasing activities, lease documentation, community events, and other projects assigned by the Community Manager. Interns participate in required Cardinal Way of Leasing and Cardinal U training, must pass third-party leasing shops and become Cardinal Way of Leasing certified, and have on-call responsibilities such as lock-outs and nightly rounds. The position is temporary and non-exempt, with an hourly rate and bonus eligibility. Interns are required to work evenings and weekends and are scheduled for approximately 20 hours per week. They must re-apply annually; previous employment does not guarantee rehiring. The position works both inside and outside apartment buildings, throughout the property and amenities, and may involve frequent exposure to weather, temperatures, odors, and landscaping conditions that may be unpleasant or hazardous. Rare local travel may be required to assist other properties or attend training. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent.
Be enrolled in a degree program at an accredited college or university with at least six credit hours.
Have completed at least one year at the enrolled accredited college or university.
Maintain a minimum cumulative GPA of 2.5; GPA is verified annually.
Be a current or future leaseholder of the community.
Live on the designated community floor as assigned by the Community Manager and in accordance with community guidelines.
Ability to lift, carry, push, pull, or maneuver up to 40 pounds.
Valid driver’s license.
Available to be scheduled for approximately 20 hours per week.
Available to work evenings and weekends.
Ability to embody Cardinal Culture and Cardinal’s Core Values.
Ability to perform physical duties including standing, walking, reaching, climbing, stooping, squatting, accessing all areas of the property and amenities, and working indoors and outdoors in all weather conditions.
Ability to use hands to finger, type, handle, or feel, and to talk or hear.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Preferred career experience in assistant roles, administrative assistance, reception, leasing consulting, real estate assistance, or leasing.

Responsibilities

Provide customer service and work to ensure Cardinal customers are satisfied.
Perform administrative front desk tasks and duties.
Participate in required Cardinal Way of Leasing training.
Greet prospective clients, answer leasing calls, determine needs and preferences, present the community and apartments professionally, use feature-benefit selling, close sales, and follow up.
Complete lease applications and lease file paperwork.
Pass third-party leasing shops and become Cardinal Way of Leasing certified.
Maintain accurate lease file documentation in accordance with company policy and participate in lease file audits as assigned by the Community Manager.
Maintain a clean tour path to support a positive first impression of the community.
Maintain a positive and professional attitude with team members, residents, prospective residents, and vendors.
Participate in and assist with planning community events.
Assist with additional community projects as assigned by the Community Manager.
Participate in required Cardinal U training.
Perform on-call duties, including lock-outs and nightly rounds.
Work evenings and weekends.
Re-apply for the Community Intern position annually.