Leasing Community Intern

Cardinal Group Companies•Ann Arbor, MI

About The Position

The Leasing Community Intern (LCI) provides high-quality customer service to residents and prospective residents, collaborates with the community team, and supports the community’s goal of full occupancy through resident retention, leasing available apartments, and pre-leasing future availability. The position is temporary and non-exempt, with an hourly rate and eligibility for bonuses. Interns complete required leasing and company training, maintain accurate lease documentation, assist with community events and projects, and perform front-desk and leasing duties. The role includes on-call responsibilities and requires evening and weekend availability. Community Interns must reapply annually; prior employment does not guarantee rehire. The work takes place both inside and outside apartment buildings and throughout the property, including amenities. The role involves frequent exposure to outdoor elements and varied weather conditions. Rare local travel may be required to assist other properties or attend training. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent.
Currently enrolled in a degree program at an accredited college or university and taking at least 6 credit hours.
Completed at least one year at the enrolled accredited college or university.
Maintain a cumulative GPA of at least 2.5; GPA is verified annually, and falling below the minimum may result in probation, suspension, or release from the Community Intern position.
Be a current or future leaseholder of the community.
Live on a designated community floor as assigned by the Community Manager, in accordance with community guidelines.
Valid driver’s license.
Available to be scheduled for approximately 20 hours per week.
Available to work evenings and weekends.
Ability to embody Cardinal Culture and Cardinal’s Core Values.
Able to lift, carry, push, pull, or maneuver up to 40 pounds.
Able to access all exterior and interior parts of the property and amenities and work indoors and outdoors in all weather conditions.
Able to perform physical activities including standing, walking, reaching, climbing, stooping, or squatting; regularly use hands to finger, type, handle, or feel; and talk or hear.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Preferred career experience includes Assistant, Administrative Assistant, Receptionist, Leasing Consultant, Real Estate Assistant, or Leasing.

Responsibilities

Provide customer service and work to ensure Cardinal customers are satisfied.
Perform administrative front-desk tasks and duties.
Participate in required Cardinal Way of Leasing training and use the leasing process to greet prospective clients, answer leasing calls, identify needs and preferences, present the community and apartments, use feature-and-benefit selling, close sales, and follow up.
Complete lease applications and lease-file paperwork.
Pass third-party leasing shops and obtain Cardinal Way of Leasing certification.
Maintain accurate lease-file documentation in accordance with company policy and participate in audits as assigned by the Community Manager.
Keep the tour path clean to support a positive first impression.
Maintain a positive and professional attitude with team members, residents, prospective residents, and vendors.
Participate in and assist with planning community events.
Assist with additional community projects as assigned by the Community Manager.
Participate in required Cardinal U training.
Perform on-call duties, including lock-outs and nightly rounds.
Work evenings and weekends.