Leasing Community Intern

Cardinal Group Career•Allendale, MI

10d•Onsite

About The Position

The Leasing Community Intern provides high-quality customer service to residents and prospective residents and works collaboratively with the community team. The role supports occupancy goals by retaining current residents, leasing available apartments, and pre-leasing future availability. It is a temporary, non-exempt position paid hourly, with bonus eligibility. Interns are scheduled for approximately 20 hours per week and must be available evenings and weekends. Community Interns must re-apply annually; prior employment does not guarantee rehire.

Requirements

High school diploma or equivalent.
Be enrolled in a degree program at an accredited college or university and have completed at least one year there.
Maintain a cumulative GPA of at least 2.5; GPA is verified annually.
Be a current or future leaseholder of the community.
Live on the designated community floor, as assigned by the Community Manager and according to community guidelines.
Have a valid driver’s license.
Be available to work approximately 20 hours per week, including evenings and weekends.
Be able to lift, carry, push, pull, or maneuver up to 40 pounds.
Be able to access all exterior and interior parts of the property and amenities and work indoors and outdoors in all weather conditions.
Demonstrate the ability to embody Cardinal Culture and Cardinal’s Core Values.
Meet the role’s physical demands, including regular standing, walking, reaching, climbing, stooping or squatting, using hands, and talking or hearing; required vision abilities include close, distance, color, and peripheral vision, depth perception, and focus adjustment.

Nice To Haves

Assistant experience.
Administrative Assistant experience.
Receptionist experience.
Leasing Consultant experience.
Real Estate Assistant experience.
Leasing experience.

Responsibilities

Deliver high-quality customer service and act as an ambassador for customer satisfaction.
Perform administrative front desk tasks and duties.
Participate in Cardinal Way of Leasing (CWoL) training and use its practices to greet prospective clients, answer leasing calls, identify needs and preferences, present the community and apartments, explain features and benefits, close sales, and follow up.
Complete lease applications and lease file paperwork.
Pass third-party leasing shops and become Cardinal Way of Leasing certified.
Maintain accurate lease file documentation according to company policy and participate in lease file audits as assigned by the Community Manager.
Keep the tour path clean to support a positive first impression.
Maintain a positive, professional attitude with team members, residents, prospective residents, and vendors.
Participate in and assist with planning community events.
Assist with additional community projects assigned by the Community Manager.
Participate in Cardinal U training as required.
Perform on-call responsibilities, including lock-outs and nightly rounds.
Follow other instructions and perform related duties assigned by the Team Leader.